News of bad customer service reaches more than twice as many ears as praise ...
Source: “The Cost of Poor Customer Service” by Genesys Global Survey, 2009 ...
Your company should invest heavily in measuring customer satisfaction over ...
Apr 4, 2013 ... Bad customer service hurts your business. ... “You can't improve what you don't
measure,” goes one of the most famous quotes in business.
May 15, 2014 ... Below are 7 reasons why customer support can affect your bottom line: ... mistake
has the ability to drive customers away and cost your business a lot of cash. ... In
fact, twice as many people hear about a bad customer service ...
Aug 19, 2015 ... Calculating poor customer service cost is a must for those wanting to ... how
much a failure to achieve FCR actually costs your company will ...
Jul 25, 2013 ... It is one thing to trumpet your commitment to customer service and quite another
to. ... Bad customer service can cost you money in the short term (through ... of
repeat business) and will make attracting new customers so much ...
The success of a business, a government department or a public sector body, ...
For public sector organisations, poor service can significantly increase costs and
... Research shows that as many as 50% of your customers may actually be ...
Jul 29, 2014 ... Poor customer service has the potential to cost your business ... A reputation for
poor service can be hard to shake. It can ..... “If disruption theory is correct, Tesla's
future holds either acquisition by a much larger incumbent or a ...
Mar 29, 2013 ... What is Bad Customer Service Costing Your Business? Many companies make
the mistake to only focus on the obvious, is the phone ... as an opportunity to
enforce your customer satisfaction, this could very well translate into ...
Bad customer service can lead to a bad ending for your business. customer
service ... It costs less to retain current customers than it does to attract new ones.
Bad customer service has got to be the fastest way for a business to lose ... The
graphic below will show you the actual cost of all this bad customer service that
we ... Please use your real name and a corresponding social media profile when