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articles.chicagotribune.com/2013-05-14/features/sc-fam-0514-lifeskill-customer-service-20130514_1_customer-service-business-model-good-times

May 14, 2013 ... Not so long ago, America's corporate scalawags rewrote the definition of customer service by having a "convenient" phone number replace the ...

www.infoentrepreneurs.org/en/guides/manage-your-customer-care

if you handle the complaint successfully, your customer is likely to prove more loyal than if nothing ...

www.helpscout.net/blog/customer-complaints

Jun 22, 2016 ... Being able to assess and address customer complaints is key to providing great customer service.

www.forbes.com/sites/nicoleleinbachreyhle/2015/01/08/10-tips-for-dealing-with-customer-complaints

Jan 8, 2015 ... I cover retail, customer service and all things to do with small biz. ... to help you deal with customer complaints - as gracefully and successfully ...

www.eonetwork.org/octane-magazine/special-features/sixstepstodealingwithcustomercomplaints

It may seem counter-intuitive, but a business owner's ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied ...

www.mindtools.com/pages/article/unhappy-customers.htm

Do you know how to deal with an angry client or a frustrated customer? ... is unhappy then your first priority is to put yourself into a customer service mindset

www.snagajob.com/resources/tell-me-about-a-time-you-dealt-with-a-difficult-customer

Jan 21, 2015 ... Customer service jobs are all about what? ... "tell me about a time you had to deal with a difficult customer", will allow the employer to see if you ...

www.skillsyouneed.com/rhubarb/dealing-with-complaints.html

How to Handle Customer Complaints. See also:Customer Service Skills. Customer complaints are inevitable, no matter how streamlined your business.

www.foxbusiness.com/features/2012/07/20/10-ways-to-handle-difficult-customers.html

Jul 20, 2012 ... The customer may always right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked in customer service can ...