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7 Steps For Dealing With Angry Customers - Forbes

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers/

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. ... 7 Steps For Dealing With Angry Customers ... Remain calm.

4 Brilliant Tips for Dealing With Angry Customers - The Muse

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

Career Guidance - 4 Brilliant Tips for Dealing With Angry Customers ... I continued to listen and often commented on his ability to calm even the angriest of ...

The right words and phrases to use with an angry customer

www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm

Sep 5, 2012 ... When it comes to calming angry customers, a skilful use of language by .... of phrases to be used in some difficult customer handling scenarios.

6 Steps to Defuse (and Retain) the Upset Customer - Parature

www.parature.com/6-steps-diffuse-and-retain-upset-customer/

Oct 31, 2012 ... So dealing with the angry or upset customer presents a tremendous ... them to initially vent without interrupting is a key to initiating calm. 2.

Five Ways to Diffuse an Angry Customer - Unitiv

www.unitiv.com/intelligent-help-desk-blog/bid/64923/Five-Ways-to-Diffuse-an-Angry-Customer

Jun 3, 2011 ... We have five ways to take the wind out of an angry customer's sails. ... CSR – particularly if you do not train your staff to handle complaints competently. ... you will be more likely to respond to the customer's anger with calm ...

How to Calm an Irate Customer | Inc.com

www.inc.com/geoffrey-james/how-to-calm-an-irate-customer.html

Oct 1, 2013 ... If your customer is angry at your company, you must do much more than just apologize.

Dealing With Unhappy Customers - Communication Skills from Mind ...

www.mindtools.com/pages/article/unhappy-customers.htm

Do you know how to deal with an angry client or a frustrated customer? ... So learn anger management skills so that you can stay calm in these situations.

11 Customer Defusing Phrases for Dealing with Angry Customers ...

www.providesupport.com/blog/11-customer-defusing-phrases/

Jun 29, 2015 ... 11 Customer Defusing Phrases for Dealing with Angry Customers ... When a customer begins to calm down or shows signs of being more ...

5 Steps to Handling an Angry Caller in the Call Center | Talkdesk

www.talkdesk.com/blog/5-steps-to-handling-an-angry-caller-in-the-call-center/

Jan 27, 2014 ... These five call center agent techniques can help to calm the angry caller, decrease handle times and increase customer service quality.

How to Calm Down Angry Customers | Our Everyday Life

oureverydaylife.com/calm-down-angry-customers-8140.html

An angry customer can wreak havoc in the workplace. If you're busy trying to handle the upset customer, you can't help other people and you're likely to ...

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Blog | 7 Tips on How to Handle Angry Customers

www.velaro.com

Jan 13, 2016 ... Download our infographic on How to Handle Upset Customers. ... If your angry customer refuses to calm down, then kill them with kindness.

10 Powerful Steps To Defuse Angry Customers - Business Know-How

www.businessknowhow.com

Ten powerful steps to defuse angry customers, address the issues and sustain ... that another department will need to handle it, or that you are just a messenger. ... Acknowledge the customer concerns first and try to calm down the customer ...

How to Handle Angry Customers: 12 Steps (with Pictures)

www.wikihow.com

Handling angry customers can be one of the most challenging aspects of a job. ... The key to successfully managing an angry customer is to remain calm.