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How to Handle Angry Customers
Handling angry customers is really a great feat. Maybe it is not necessarily anger that is causing the customer's unhappiness. The customer could be frustrated from lack of good customer service. Learning how to handle angry customers is an asset. A... More »
Difficulty: Easy
Source: www.ehow.com

7 Steps For Dealing With Angry Customers - Forbes


Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. But since you're in business to serve your customers, you'll ...

How to Handle Angry Customers: 12 Steps (with Pictures) - wikiHow


How to Handle Angry Customers. Handling angry customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you  ...

4 Brilliant Tips for Dealing With Angry Customers - The Muse


Unhappy—and loud—customers? Here's how to handle them with grace.

I would ask the customer to explain the problem to me so that I could make sure that they spoke with someone who could help them immediately. I believe that when a customer is angry, they most often have a reason to be. I would reassure them that I would like to help ... More »
By Alison Doyle, About.com Guide

10 Powerful Steps To Defuse Angry Customers - Business Know-How


Ten powerful steps to defuse angry customers, address the issues and sustain ... that another department will need to handle it, or that you are just a messenger.

Dealing With Unhappy Customers - Communication Skills - Mind Tools


Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.

business - How to Handle an Angry Client - Entrepreneur


Too many people, when faced with clients who range from dissatisfied to downright angry, choose the loser's path by putting off handling the situation. Worse yet ...

How to Handle 8 Challenging Customer Service Scenarios


Oct 30, 2013 ... Most challenging customer service scenarios can be handled without ... made our group upset, trading one potentially unhappy customer for an ...

7 Tips on How to Handle Angry Customers Without Losing Your Cool


Dec 3, 2012 ... Below are seven tips on how to handle angry customers, whether it be on the phone, on a live chat or live help session, or anything else, ...

Popular Q&A
Q: How To Handle the Angry Customer
A: Arguably, the most effective way to lodge a complaint is to do it in a calm manner, and by presenting the facts and proposing a solution. But if you're on the o... Read More »
Source: www.howtodothings.com
Q: How to handle an angry customer?
A: The first thing that you need to do is understand that they are not really yelling at you. They are frustrated and concerned about an issue. Nobody calls when t... Read More »
Source: answers.yahoo.com
Q: How to Handle Angry Customers.
A: Two Parts: Understanding the Customer’s Complaint. Moving Forward. Handling angry customers can be one of the most challenging aspects of a job. Whether they co... Read More »
Source: www.wikihow.com
Q: How do you handle a angry customer?
A: tell the customer to calm down, get a supervisor, do not attempt to fight back Read More »
Source: wiki.answers.com
Q: How to Handle the Angry Customer.
A: Have you ever encountered an angry customer and you had no idea where that anger came from? Many times the customers' anger did not start with you. People often... Read More »
Source: ezinearticles.com