Web Results

www.sf311.org/311-executive-management-team

In August 2006, she joined the 311 Customer Service Center's Team as its Deputy ... management capacities he spent his last 5 years serving as a call center ...

www.nyc.gov/html/unccp/gprb/downloads/pdf/NYC_Technology_311.pdf?epi-content=GENERIC

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

icma.org/en/icma/knowledge_network/documents/kn/Document/304149/Project_Manager_to_implement_a_311_Call_Center

Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

agency.governmentjobs.com/saccity/default.cfm?action=viewclassspec&ClassSpecID=885307

Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

www.accenture.com/t20160519T222109__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Industries_15/Accenture-NYC-311-Public-Service-Call-Center-Solution.pdf

May 19, 2016 ... channel would manage all of the city's nonemergency ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center.

www.accenture.com/us-en/success-new-york-city-customer-service-solution-summary

New York City 311: Public service call center solution. With Accenture's help, the city of New York implemented a public service call center solution, NYC 311, ... This single, integrated communication channel would manage all of the city's ...

www.cityofsacramento.org/-/media/Corporate/Files/Auditor/Audit-Reports/2-Audit-of-the-311-Call-Center.pdf?la=en

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

www.govloop.com/community/blog/learning-best-city-311-systems

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

insights.datamark.net/white-papers/the-311-center-in-the-21st-century-challenges-and-opportunities-for-us-cities

Feb 22, 2017 ... The 311 Center in the 21st Century: Challenges and Opport. .... staffing, operation and management of the 311 call center to DATAMARK, ...

www.nationalresourcenetwork.org/Documents/Document/Document/306216

Managing the Impact of an Increased Volume of Contacts. In her work, Cory ... On an annual basis, call centers with a 311 number typically gets 1-. 1.5 times as ...