Web Results

agency.governmentjobs.com/saccity/default.cfm?action=viewclassspec&ClassSpecID=885307

Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

www.sf311.org/311-executive-management-team

In August 2006, she joined the 311 Customer Service Center's Team as its Deputy ... management capacities he spent his last 5 years serving as a call center ...

www.cityofsacramento.org/-/media/Corporate/Files/Auditor/Audit-Reports/2-Audit-of-the-311-Call-Center.pdf?la=en

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

www.accenture.com/t20160519T222109__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Industries_15/Accenture-NYC-311-Public-Service-Call-Center-Solution.pdf

May 19, 2016 ... channel would manage all of the city's nonemergency ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center.

www1.nyc.gov/assets/globalpartners/downloads/pdf/NYC_Technology_311.pdf

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

insights.datamark.net/white-papers/the-311-center-in-the-21st-century-challenges-and-opportunities-for-us-cities

Feb 22, 2017 ... The 311 Center in the 21st Century: Challenges and Opport. .... staffing, operation and management of the 311 call center to DATAMARK, ...

www.govloop.com/community/blog/learning-best-city-311-systems

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

www.govtech.com/dc/articles/Scaling-Down-311-Data-Analytics-is-Still-a-Work-in-Progress.html

Jun 4, 2015 ... The desire to measure and manage performance based on data captured by CRM ... Dial 311. New York City's call center -- the nation's largest ...

www.governing.com/blogs/bfc/col-311-citizen-service-system-transformation.html

Apr 18, 2012 ... These efforts parallel the build-out of 311 centers around the country ... As many cities now strive to emulate these successes, the existing call centers continue to ... This process provides the flexibility to handle surge capacity, ...

www.salesforce.com/blog/2013/06/government-call-centers-cloud-computing.html

Jun 20, 2013 ... Cloud computing and 311 solutions free government agencies to handle citizen complaints with better, faster results. And with their age-old ...