Download: Project Manager to implement a 311 Call Center ... Project
Management implementing 311 customer service centers, to perform a
Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at
or manage a 311 system, what best practices would you share?
Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311
Manager receives limited supervision from higher level management staff in the
... Large-scale call center operational standards and processes.
Jul 6, 2015 ... DoITT enterprise components. • Using the same enterprise content management
technologies as the call center, 311 Online supports the city's.
www.cityofsacramento.org/~/media/Corporate/Files/Auditor/Audit-Reports/2 Audit of the 311 Call Center.pdf
May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal .....
Management system and ensure agents utilize the integration while ...
Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ...
Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...
The system has become an effective management tool, generating real-time
reports that help ... Also, completed the build out of the existing 311 Call Center.
A study outlining how 311 call centers operate so a determination may be made
as .... A 311 system is also viewed as a “proactive management tool” that allows ...
City, Call, Center, dial, 311, report, a, problem. ... 311 is an easy-to-remember
telephone number that connects citizens with specially-trained customer service
In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic
management tool that continues to transform the way the City functions.