Download: Project Manager to implement a 311 Call Center ... Project
Management implementing 311 customer service centers, to perform a
Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has
also helped the City manage and deploy city resources more ...
Jul 6, 2015 ... channel would manage all of the city's ... center and 311 hotline. ... calls. By
addressing customer issues through the call center, city agencies.
The purpose of this classification is to plan, organize, direct, and manage the
personnel and operations of the 311 Call Center providing citizens with a single ...
In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic
management tool that continues to transform the way the City functions.
A 311 Call Center Manager is responsible for providing leadership and ... report
to a department director and manage the work of call center personnel and ...
Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call
Center. Operations, Audit 12-06. We thank the management ...
311 is an easy-to-remember telephone number that connects citizens with
specially-trained customer service representatives ready to assist with City
A study outlining how 311 call centers operate so a determination may be made
as .... A 311 system is also viewed as a “proactive management tool” that allows ...
www.cityofsacramento.org/~/media/Corporate/Files/Auditor/Audit-Reports/2 Audit of the 311 Call Center.pdf
May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal .....
Management system and ensure agents utilize the integration while ...