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Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Accenture NYC 311


Jul 6, 2015 ... channel would manage all of the city's ... center and 311 hotline. ... calls. By addressing customer issues through the call center, city agencies.

Best Practice: Call Center for Non-Emergency City Services - NYC.gov


Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

311 Call Center Manager - GovernmentJobs


A 311 Call Center Manager is responsible for providing leadership and ... report to a department director and manage the work of call center personnel and ...

Information Services 311 Call Center Operations - Chattanooga


Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call Center. Operations, Audit 12-06. We thank the management ...

Is the Cost of 311 Systems Worth the Price of Knowing?


Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...

Merrimack Valley Regional 311 Call Center Feasibility Study


A study outlining how 311 call centers operate so a determination may be made as .... A 311 system is also viewed as a “proactive management tool” that allows ...

311 City Call Center - The City of San Antonio


311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service ...

311: The Agency That Never Sleeps - CRM Magazine


New York City's 311 contact center manages calls in English and Spanish but ... to focus on their own respective missions and efficiently manage their workload.



The City of Columbus Service Center provides a way for you, the resident, ... by allowing them to focus on their core missions, manage workloads efficiently, ... the normal business hours of the 311 Service Center, please call (614)645-4545.

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New York City 311: Public Service Call Center Solution - Accenture


... the city of New York implemented a public service call center solution, NYC 311, ... For the first time, we now have a real handle on what troubles New Yorkers.

city service request csr system - City of Chicago


In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

Audit of the City's 311 Call Center - City of Sacramento


May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...