How to Manage a 311 Call Center
A 311 call center is a local government, non-emergency telecommunications hub that routes service requests between citizens, city departments and divisions. For example, the call center handles phone requests for trash removal, street repair,...
Download: Project Manager to implement a 311 Call Center ... Project
Management implementing 311 customer service centers, to perform a
ICMA National Study of 311 and Customer Service Technology ... Hampton 311
Customer Call Center ... International City/County Management Association.
... the city of New York implemented a public service call center solution, NYC
311, ... For the first time, we now have a real handle on what troubles New
Last year the 311 Call Center received approximately 3.9 million calls! The Call
Center operators have received extensive training and are prepared to treat ...
Microsoft 311 citizen services solution accelerator. Empower citizens ... and
knowledge base. Get streamlined case management, workflows, and call scripts.
A 311 Call Center Manager is responsible for providing leadership and ... report
to a department director and manage the work of call center personnel and ...
Can 311 Call Centers Improve Service Delivery? Lessons from New .....
management and Chicago uses 311 data for predictive analytics. Thus, 311 not
Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has
also helped the City manage and deploy city resources more ...