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How to Manage a 311 Call Center
A 311 call center is a local government, non-emergency telecommunications hub that routes service requests between citizens, city departments and divisions. For example, the call center handles phone requests for trash removal, street repair,... More »
Difficulty: Moderately Challenging
Source: www.ehow.com

Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

311/CRM Technology | icma.org


ICMA National Study of 311 and Customer Service Technology ... Hampton 311 Customer Call Center ... International City/County Management Association.

New York City 311: Public Service Call Center Solution - Accenture


... the city of New York implemented a public service call center solution, NYC 311, ... For the first time, we now have a real handle on what troubles New Yorkers.

City of Chicago :: Call Center Operations Unit


Last year the 311 Call Center received approximately 3.9 million calls! The Call Center operators have received extensive training and are prepared to treat ...

311 Service Center - Microsoft


Microsoft 311 citizen services solution accelerator. Empower citizens ... and knowledge base. Get streamlined case management, workflows, and call scripts.

311 Call Center Manager - GovernmentJobs


A 311 Call Center Manager is responsible for providing leadership and ... report to a department director and manage the work of call center personnel and ...

English - Type - Inter-American Development Bank

publications.iadb.org/bitstream/handle/11319/6765/ICS_DP_Can_311_Call_Centers_Improve_Service_Delivery final.pdf?sequence=1

Can 311 Call Centers Improve Service Delivery? Lessons from New ..... management and Chicago uses 311 data for predictive analytics. Thus, 311 not only ...

Best Practice: Call Center for Non-Emergency City Services - NYC.gov


Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

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Popular Q&A
Q: How to Manage a 311 Call Center.
A: 1. Meet with city division managers and supervisors to discuss the business requirements for each department and office. Review the present service request rout... Read More »
Source: www.ehow.com
Q: How to Manage a Call Center.
A: Things You'll Need. Call monitoring equipment. Computer. Performance reports. Instructions. Concentrate on keeping your employees happy. Always treat them with ... Read More »
Source: www.ehow.com
Q: How is your management course related to a call center?
A: Master of Business Administration. Read More »
Source: wiki.answers.com
Q: How to do Time management in a call center.
A: Time management is important in all areas. The main thing is to keep a track on how you spend your time. There is an iPhone app that can really help: http://itu... Read More »
Source: www.answers.com
Q: As an operations manager how do you reduce talk time in a call ce...
A: There are a number of ways to reduce talk time in a call center, some of which are represented below: * Use scripts that the customer service representative mus... Read More »
Source: www.answers.com