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Project Manager to implement a 311 Call Center | icma.org

icma.org/en/icma/knowledge_network/documents/kn/Document/304149/Project_Manager_to_implement_a_311_Call_Center

Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Best Practice: Call Center for Non-Emergency City Services - NYC.gov

www1.nyc.gov/assets/globalpartners/downloads/pdf/NYC_Technology_311.pdf

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

Accenture NYC 311

www.accenture.com/t20150706T061454__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Industries_15/Accenture-NYC-311-Public-Service-Call-Center-Solution.pdf

Jul 6, 2015 ... channel would manage all of the city's ... center and 311 hotline. ... calls. By addressing customer issues through the call center, city agencies.

311 Call Center Manager - Employment

agency.governmentjobs.com/tuscaloosa/default.cfm?action=viewclassspec&ClassSpecID=107282

The purpose of this classification is to plan, organize, direct, and manage the personnel and operations of the 311 Call Center providing citizens with a single ...

city service request csr system - City of Chicago

www.cityofchicago.org/content/dam/city/depts/311/supp_info/MakingChicagoWorkBetter.pdf

In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

311 Call Center Manager - GovernmentJobs

agency.governmentjobs.com/pasadena/default.cfm?action=viewclassspec&classSpecID=907507&agency=1166&viewOnly=yes

A 311 Call Center Manager is responsible for providing leadership and ... report to a department director and manage the work of call center personnel and ...

Information Services 311 Call Center Operations - Chattanooga.gov

www.chattanooga.gov/internal-audit-files/AuditReports/Audit1206CallCenter.pdf

Dec 19, 2012 ... Attached is the Office of Internal Audit's report on Information Services 311 Call Center. Operations, Audit 12-06. We thank the management ...

311 City Call Center - The City of San Antonio

www.sanantonio.gov/Commpa/cityservices/callcenter.aspx

311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service ...

Merrimack Valley Regional 311 Call Center Feasibility Study

mvpc.org/wp-content/uploads/311Feasibility.docx

A study outlining how 311 call centers operate so a determination may be made as .... A 311 system is also viewed as a “proactive management tool” that allows ...

Audit of the City's 311 Call Center - City of Sacramento

www.cityofsacramento.org/~/media/Corporate/Files/Auditor/Audit-Reports/2 Audit of the 311 Call Center.pdf

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

More Info

311/CRM Technology | icma.org

icma.org

In-Depth. Hampton 311 Customer Call Center ... “Customer Service is Just 3 Digits Away in San Antonio,” Public Management (PM) magazine, December 2006.

Is the Cost of 311 Systems Worth the Price of Knowing?

www.governing.com

Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...

Learning from the Best City 311 Systems » Community | GovLoop

www.govloop.com

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?