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Project Manager to implement a 311 Call Center | icma.org


Download: Project Manager to implement a 311 Call Center ... Project Management implementing 311 customer service centers, to perform a comprehensive ...

Learning from the Best City 311 Systems » Community | GovLoop


Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

311 Manager - GovernmentJobs


Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 ... The 311 Manager receives limited supervision from higher level management staff in the ... Large-scale call center operational standards and processes.

Transforming Customer Services to Support High ... - Accenture


Jul 6, 2015 ... DoITT enterprise components. • Using the same enterprise content management technologies as the call center, 311 Online supports the city's.

Audit of the City's 311 Call Center - City of Sacramento

www.cityofsacramento.org/~/media/Corporate/Files/Auditor/Audit-Reports/2 Audit of the 311 Call Center.pdf

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

Is the Cost of 311 Systems Worth the Price of Knowing?


Mar 15, 2014 ... But 311's real goldmine is the various management reports that can be ... Minneapolis spent $3.1 million on its 311 call center in 2013. For the ...

City of Chicago :: Chicago 311 History


The system has become an effective management tool, generating real-time reports that help ... Also, completed the build out of the existing 311 Call Center.

Merrimack Valley Regional 311 Call Center Feasibility Study


A study outlining how 311 call centers operate so a determination may be made as .... A 311 system is also viewed as a “proactive management tool” that allows ...

311 City Call Center - The City of San Antonio


City, Call, Center, dial, 311, report, a, problem. ... 311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service  ...

[PDF] MakingChicagoWorkBetter.pdf - City of Chicago


In 2004 the 311 Call Center received 3.97 million calls and the City's ... strategic management tool that continues to transform the way the City functions.

More Info

Best Practice: Call Center for Non-Emergency City Services - NYC.gov


Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

DATAMARK Selected by City of El Paso to Operate 311 Call Center


Nov 3, 2015 ... DATAMARK, a provider of business services including bilingual contact center services, recently assumed the staffing and management ...

City of El Paso, Texas Selects DATAMARK to Staff and Manage 311 ...


City of El Paso, Texas Selects DATAMARK to Staff and Manage 311 Customer Service Call Center. October 16, 2015. DATAMARK, Inc., a leading provider of ...