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www.accenture.com/t20160519T222109Z__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Industries_15/Accenture-NYC-311-Public-Service-Call-Center-Solution.pdf

May 19, 2016 ... channel would manage all of the city's nonemergency ... ambitious 311 Customer Service Center ... based on Oracle's Siebel CRM Call Center.

www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Best-Practices-for-311-Call-Centers-Begin-with-Understanding-Processes-43095.aspx

Apr 1, 2005 ... Best Practices for 311 Call Centers Begin with Understanding Processes ... Driving Intelligent Customer Service with Knowledge Management ...

www1.nyc.gov/assets/globalpartners/downloads/pdf/NYC_Technology_311.pdf

Jun 13, 2011 ... Following the launch of the 311 Call Center in March 2003, the service ... 311 has also helped the City manage and deploy city resources more ...

agency.governmentjobs.com/saccity/default.cfm?action=viewclassspec&ClassSpecID=885307

Nov 28, 2012 ... The 311 Manager ensures the efficient and effective delivery of 311 services, creates and ... Large-scale call center operational standards and processes. ... Customer service and complaint management techniques. Skill in:.

insights.datamark.net/white-papers/the-311-center-in-the-21st-century-challenges-and-opportunities-for-us-cities

Feb 22, 2017 ... view archives of Whitepapers - The 311 Center in the 21st Century: .... operation and management of the 311 call center to DATAMARK, which ...

www.govloop.com/community/blog/learning-best-city-311-systems

Jun 5, 2015 ... Prior to Philly311, the city had disparate call centers but no one ... If you work at or manage a 311 system, what best practices would you share?

www.sf311.org/311-executive-management-team

In August 2006, she joined the 311 Customer Service Center's Team as its Deputy ... management capacities he spent his last 5 years serving as a call center ...

www.cityofsacramento.org/-/media/Corporate/Files/Auditor/Audit-Reports/2-Audit-of-the-311-Call-Center.pdf?la=en

May 4, 2015 ... The 311 Call Center is Unable to Meet Its Current Service. Level Goal ..... Management system and ensure agents utilize the integration while ...

www.birminghamalcitycouncil.org/residents/311-call-center

Birmingham 311 is the liaison with City departments to handle Citizens' needs. 311 issues ... The 311 Call Center also handles citizen concerns or complaints in  ...