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How to Manage a Call Center
Directing a call center requires people management skills and organizational acumen. You must keep employees motivated in a repetitive job while maintaining customer service quality and staffing levels. Follow these steps to get the job done.... More »
Difficulty: Moderately Challenging
Source: www.ehow.com

7 Habits of Highly Successful Call Center Managers - Ameyo

www.ameyo.com/blog/7-habits-of-highly-successful-call-center-managers

Jul 20, 2015 ... The most highly effective and successful call center managers have a common set of traits and habits that ... Review Workforce Management.

4 Tips for Effective Call Center Management | Talkdesk

www.talkdesk.com/blog/4-tips-effective-call-center-management

Jul 21, 2016 ... Effective call center management involves many different skills. Let's review the top four essential tools managers must have in their tool belt.

35 Tips for Successful Performance Management - Call Centre Helper

www.callcentrehelper.com/35-tips-for-successful-performance-management-58672.htm

Apr 2, 2014 ... We asked our panel for their advice on performance management. 1. Never assume you know the answers The key to engaging your agents is.

Ten leadership tips for contact center managers - SearchCRM

searchcrm.techtarget.com/feature/Ten-leadership-tips-for-contact-center-managers

May 15, 2015 ... For Sarah Stealey Reed, senior call center manager at Deloitte, good contact center management starts with trying to get to know co-workers ...

Calling All Managers: How to Build a Better Call Center - HBS ...

hbswk.hbs.edu/item/calling-all-managers-how-to-build-a-better-call-center

In their working paper Effective Call Center Management: Evidence from Financial Services, they go beyond earlier research to look at the broad context of call ...

Managing call center agents - SearchCRM - TechTarget

searchcrm.techtarget.com/tutorial/Managing-call-center-agents

In this section, learn strategies for managing call center agents and optimizing the workforce in your call center. Find information on call center agent planning, ...

5 Steps to Effective Call Center Management - Unitiv

www.unitiv.com/intelligent-help-desk-blog/bid/65462/5-Steps-to-Effective-Call-Center-Management

Jun 15, 2011 ... To help your call center employees do the best job they can, we have five steps to effective call center management.

Supervision - Training Program for Call Center Supervisors

www.thecallcenterschool.com/us/programs/supervision

Effectively Managing and Coaching Frontline Agents. Measuring agent ... The Call Center School Course: Performance Management. 51 min 3 Modules ...