Dec 28, 2012 ... If you want to raise the bar of your quality of customer service, your efforts must
begin with the training of your service representatives. Training ...
So, you've hired your first full-time customer service rep. You found the right
candidate. Now how do you turn them into a lean, friendly, ticket-answering
Oct 16, 2013 ... Customer service training is the blueprint for your entire support process. ... This
is just part of what you're looking for in a great support rep.
This 1-day customer service training course introduces entry-level customer
service representatives to the fundamental principles and techniques required to
Feb 20, 2013 ... There are 15 customer service skills that every employee must master if they ...
business in an embarrassing customer service train-wreck, or you'll simply ....
Every great customer service rep will have those basic acting skills ...
Train customer service representatives on the details of products and services,
including comparisons between one type of service and another. Make sure ...
Jul 23, 2013 ... The importance of customer service representatives (or “CSRs”) to the well-being
of your company cannot be overstated. They are the bridge ...
This is the type of MAGIC<sup>®</sup> response, from a trained customer service
representative, that translates into a great service experience; the type of
response that ...
Training. Frontline customer service representatives interact with your customers
every day. Do they have the skills to create first-rate customer experiences?