Dec 28, 2012 ... If you want to raise the bar of your quality of customer service, your efforts must
begin with the training of your service representatives. Training ...
When thinking about it this way, finding a great customer support rep kind of
sounds like looking for a good buddy. The qualities that make for a good friend
Jul 23, 2013 ... The importance of customer service representatives (or “CSRs”) to the well-being
of your company cannot be overstated. They are the bridge ...
Apr 7, 2015 ... Use these tips to turn new hires and seasoned pros alike into masters of support.
What's the difference between a support team that simply ...
Apr 7, 2014 ... Training your customer service representatives is an important task. Make sure to
avoid these common mistakes call center managers make.
www.trainingindustry.com/media/1815966/train your reps to create magic service.pdf
Train Your Customer Service Reps to Create Magical Customer Service. By
Diane Berenbaum and Jean Marie Johnson. “I can help you with that right now.
Learn how to improve your customer service skills so that your team provides
good ... But what skills should you be looking for in a customer service rep? ....
the best customer service skills and the best training in the world, but if your reps
Apr 6, 2000 ... For example, your company will appear unprofessional if your customer service
representatives are not familiar with your goods and services.
Is your customer service team as effective as it could be? Teach them how to
listen to the customer to resolve the problem, and keep your business running ...
Customer service representatives are the direct link between the company that
they work for ... are excellent, as most companies will provide on-the-job training.