Customer Service Training refers to teaching employees the knowledge, skills,
and ... In addition to customer service representatives, this includes other
positions such as receptionists, technical ...
Dec 28, 2012 ... If you want to raise the bar of your quality of customer service, your efforts must
begin with the training of your service representatives. Training ...
The quality of your customer support will never exceed the quality of the ... Great
support reps have an abstract set of talents, but you need to look for more than ...
So, you've hired your first full-time customer service rep. You found the right
candidate. Now how do you turn them into a lean, friendly, ticket-answering
This 1-day customer service training course introduces entry-level customer
service representatives to the fundamental principles and techniques required to
Train customer service representatives on the details of products and services,
including comparisons between one type of service and another. Make sure ...
Jul 23, 2013 ... The importance of customer service representatives (or “CSRs”) to the well-being
of your company cannot be overstated. They are the bridge ...
At the heart of this profound discrepancy is the absence of making ongoing
investments in the effective training and development of customer service reps.
Apr 7, 2014 ... Training customer service reps the right way can significantly impact your bottom
line. In fact, fifty-five percent of consumers are willing to pay ...
Learn how to improve your customer service skills so that your team provides
good ... But what skills should you be looking for in a customer service rep? ....
the best customer service skills and the best training in the world, but if your reps