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en.wikipedia.org/wiki/Customer_service_training

Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

www.helpscout.net/blog/customer-service-skills

Jun 20, 2016 ... Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your ...

smallbusiness.chron.com/train-employees-customer-service-2095.html

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and ...

hiring.monster.com/hr/hr-best-practices/small-business/employee-motivation/small-business-customer-service.aspx

Great customer service builds a strong customer bond. ... organization as being able to address their questions, not a specific employee of the organization.

connect.edgetrainingsystems.com/blog/10-customer-service-training-tips-your-employees-need-to-learn

May 31, 2016 ... Customer service will make or break your company. In fact, businesses lose approximately $41 billion a year due to poor customer service.

www.groovehq.com/support/customer-service-training

Apr 7, 2015 ... Today, I'm sharing a guide to customer service training that will help you ... Because if you want an employee to help your customers be happy ...

www.surveymonkey.com/mp/6-keys-improving-teams-customer-service-skills

You can have the best customer service skills and the best training in the world, but if your reps are checked out, it won't matter at all. Improving employee ...

wellsfargoworks.com/marketing-center/article/tips-to-train-your-staff-on-quality-customer-service

Jul 15, 2015 ... Great service starts with your employees, and so it is important to train them as a quality customer service team to create a positive experience ...

redcarpetlearning.com/ten-customer-service-skills-teach-staff

Oct 21, 2014 ... As I've traveled across the country and speak to audiences about engaging employees to improve the customer experience, I've noticed ...