Providing Great Customer Service Through Social Media ... According to
Nielsen's 2012 Social Media Report, nearly half of U.S. consumers use social
media to ...
Customer service is moving to Facebook and Twitter, and companies embracing
this move are gaining a stream of loyal customers.
Feb 12, 2014 ... Social media use shouldn't just be a marketing tactic; it should serve as a
component of your customer service. Here's how to make it work for ...
Hearing what customers say about you on social media can be an invaluable tool
, but how can you make the most of customer feedback? Connect with your ...
sites are mostly public, so once someone throws something out there, there is no taking it back. Plus, listening to what customers
are saying about your industry and even the competition can be a great way to gather information from your target market that... More »
Aug 12, 2014 ... Customer service is evolving to match the rapid growth and development of new
communication media, and today's most popular social media ...
Oct 22, 2014 ... It's No Longer a Question Whether to Use Social Media for Customer Service.
Image credit: Twin Design / Shutterstock.com. Shana Starr.
Feb 20, 2014 ... Here's a complete guide to social media for customer service. ... never hurts to
use names when talking with people, even over social media.
Apr 16, 2015 ... This article shows how to provide great customer service with social media. ...
Pinpoint how you can use social media to support business ...
Sep 15, 2015 ... The good news is that while getting social media customer service right ... In fact,
research shows that only 3% of brand mentions actually use a ...