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www.zendesk.com/resources/customer-service-through-social-media

Providing Great Customer Service Through Social Media ..... when providing customer service over social media, given consumers' proclivity to use social media ...

www.businessnewsdaily.com/5917-social-media-customer-service.html

Mar 9, 2017 ... Social media use shouldn't just be a marketing tactic; it should serve as a component of your customer service. Here's how to make it work for ...

blog.bufferapp.com/social-media-customer-service

Dec 29, 2015 ... How important is customer service via social media? According to J.D. .... Takeaway: Use social media to streamline customer onboarding.

freshsparks.com/using-social-media-for-customer-service

Jan 15, 2017 ... Are you using social media for customer service in the right way for your ... Read that one more time: 56% will never use the company again.

www.groovehq.com/support/complete-guide-to-social-media-customer-support

Jun 28, 2016 ... Only 36% of consumers who use social media for customer support inquiries report having their issue resolved quickly and effectively ...

www.groovehq.com/support/social-media-customer-service-best-practices

Jan 24, 2017 ... Use these social media customer support tips to build better relationships with your customers.

www.forbes.com/sites/jaysondemers/2014/08/12/7-reasons-you-need-to-be-using-social-media-as-your-customer-service-portal

Aug 12, 2014 ... Customer service is evolving to match the rapid growth and development of new communication media, and today's most popular social media ...

www.forbes.com/sites/shephyken/2016/07/23/10-ways-to-deliver-better-social-media-customer-service

Jul 23, 2016 ... It has gone social, as in social media customer service. If your organization hasn't made the ... How To Use Twitter For Customer Service ...

blog.hootsuite.com/beginners-guide-to-social-customer-support

Jan 5, 2017 ... According to a study by J.D. Power, 67 percent of consumers use social media for service requests. Brands that master social customer support ...

www.business2community.com/social-media/social-media-future-customer-service-01750280

Jan 6, 2017 ... However, it is not entirely accurate or fair to say that all companies have been forced to use social media in customer service. Indeed, many ...