7 Tips on How to Handle Angry Customers Without Losing Your Cool

www.velaro.com/blog/how-to-handle-angry-customers

Dec 3, 2012 ... However, some customers make it tough to keep your composure. When you are speaking rude or angry customers, it is a natural reaction for ...

Five Ways to Diffuse an Angry Customer - Unitiv

www.unitiv.com/intelligent-help-desk-blog/bid/64923/Five-Ways-to-Diffuse-an-Angry-Customer

Jun 3, 2011 ... We have five ways to take the wind out of an angry customer's sails. ... best CSR – particularly if you do not train your staff to handle complaints ...

Dealing with Angry Customers - Call Centre Helper

www.callcentrehelper.com/dealing-with-angry-customers-152.htm

Dec 2, 2005 ... If you wish to be successful in any business, then you have to learn how to handle angry and disgruntled customers who may not have received ...

How to Handle an Angry Client - Entrepreneur

www.entrepreneur.com/article/77404

Too many people, when faced with clients who range from dissatisfied to downright angry, choose the loser's path by putting off handling the situation. Worse yet ...

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I would ask the customer to explain the problem to me so that I could make sure that they spoke with someone who could help them immediately. I believe that when a customer is angry, they most often have a reason to be. I would reassure them that I would like to help ... More »
By Alison Doyle, About.com Guide
www.ask.com/youtube?q=How You Handle A Angry Customer&v=fVtsw3eka4E
Aug 27, 2013 ... How to Deal with Angry Customers - http://www.jaminjosh.com I'm sure you easily remember your last Big sale, or successful sales pitch!

5 Steps to Handling an Angry Caller in the Call Center - Talkdesk Blog

blog.talkdesk.com/5-steps-to-handling-an-angry-caller

Jan 27, 2014 ... These five techniques can help to calm the angry caller, decrease handle times and increase customer service quality.

Receptionist Training: How To Handle An Angry Customer

stevestauning.com/receptionist-training-how-to-handle-an-angry-customer/

Today's lesson: Eight short & sweet lessons on how to handle an angry customer. Now, this video describes the short and sweet methods that you can use to ...

How to Handle 8 Challenging Customer Service Scenarios

www.helpscout.net/blog/customer-service-scenarios/

Oct 30, 2013 ... Most challenging customer service scenarios can be handled ... Sympathize: As you might have guessed, many times angry customers are just ...

How to Handle an Angry Client | Tom Hopkins International: Helping ...

www.tomhopkins.com/article1.html

Too many salespeople, when faced with clients who range from dissatisfied to down right angry, choose the loser's path by postponing handling the situation.

Helpful Resources

7 Steps For Dealing With Angry Customers - Forbes

www.forbes.com

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. But since you're in business to serve your customers, you'll likely encounter ... Even if you've handled the situation in the most professional way ...

How to Handle Angry Customers: 12 Steps (with Pictures) - wikiHow

www.wikihow.com

How to Handle Angry Customers. Handling angry customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you  ...

Dealing With Unhappy Customers - Communication Skills from Mind ...

www.mindtools.com

Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.

10 Powerful Steps To Defuse Angry Customers - Business Know-How

www.businessknowhow.com

Remember that the customer anger is not directed at you personally, even if the ... another department will need to handle it, or that you are just a messenger.

4 Brilliant Tips for Dealing With Angry Customers - The Muse

www.themuse.com

Career Guidance - 4 Brilliant Tips for Dealing With Angry Customers ... difficult customer interactions, because it came to be known that he could handle the worst of the worst. ... If you listened in, you'd think he had known the client for years:.