Feb 17, 2014 ... Contributor. I write on customer service, customer experience and customer
trends ... All of which is to say that profit matters, but only to a point.
Customer Service Improvement Leads to Revenue and Gross Margin
Improvement. Customer ..... I think I would like to make one final point before
... elegant, and ultimately tough-minded way to build profitability in a service
business. ... The service-profit chain, developed from analyses of successful
service ..... In the credit-card finance business, the break-even point for a new
customer is ...
5 Ways to Turn Incredible Customer Support Into a Profit Center ... The way to do
this is make it a formal package, think about it like a product and offer it either as
a tangible added ... The hangout point should be done more by so many others.
Dec 6, 2012 ... It costs money to start a customer service program. ... Spending money on
anything that pays off in profit shouldn't be a sticking point for any ...
But there's an opportunity to retain even more of the customers you talk to,
making your company even more money (and making you and your team
May 8, 2015 ... Comcast is hiring 5500 new customer service agents to fix its dismal customer
service. Wouldn't it make more sense for Comcast to eliminate many of the ... The
note details a 10-point action plan that's part of a new multi-year Customer .... $8
to $10 tacked onto each bill is pure profit for the pay TV provider.
Jun 26, 2015 ... Customer service shouldn't be an afterthought. After all ... "The purpose of
business is to create and keep a customer. ... "If you work just for money, you'll
never make it, but if you love what you're doing and you always put the ...
Feb 28, 2006 ... Customer service has always supported corporate growth by keeping customers
happy ... RadioShack Case Points Out Need for a .... shed the stigma of being a
cost center, and make customer relationships more profitable.
Nov 28, 2005 ... Making a Profit from Inbound Customer Service. It would almost be ... and up-
sells. We awarded 1-4 points for each successful save or up-sell.