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Walmart and Macy's closing stores - Business Insider


Jan 15, 2016 ... Two of America's most iconic retailers are shutting hundreds of stores, and experts think more closures will follow. Walmart and Macy's have ...

Macy's | Customer Experience Matters®


Posts about Macy's written by Bruce Temkin, CCXP. ... Six other retailers earned Temkin Experience Ratings below 70%: Sears, Gap, Best Buy, GameStop, Kmart, and ... However, our data shows that a good service recovery effort can help ..... WalMart: functional (#8) and accessible, emotional (#14); Macy's: accessible (#9)  .....

Best Store Credit Cards - Consumer Reports


Some large chains, including Bloomingdale's and Macy's, issue store charge ... you might think you have more money in your account than you really do. ... For instance, Walmart's credit card offers up to 1 percent cash back on all purchases. ... rewards on purchases plus access to a priority customer-service phone line.

Walmart buy-online-pick-up-in-store train wreck | Computerworld


Jul 8, 2015 ... Macy's mobile app tackles local store search — and demonstrates why it's so. ... All of this matters because online shopping is growing wildly. ... Drove to Walmart and waited in line at customer service, which struck ... buy-online-pick-up-in-store this poorly, what does that say about the rest of the industry?

Here's A List Of All The Macy's Stores That Are Closing In 2015


Jan 9, 2015 ... Macy's announced on Thursday that it's closing 14 stores as part of a ... I know of a Walmart employee employed for only 3 months, but in that short time was ... It was just a matter of time before even the jobs unloading, delivering, ... up with the complete disregard for customer service that is Macy's hall...

Shopping While Black: America's Retailers Know They Have A ...


Dec 15, 2015 ... Shoppers make their way down an escalator at a Macy's store in New York City, Nov. ... Cheryl Johnson's words didn't seem to matter as she was marched through the .... drew companies including Walmart, Home Depot and Nordstrom. ... “If there's a trust gap with one customer who feels like they're not ...

Industry Overview: Retail - Wetfeet


Dec 3, 2012 ... Mega retailers Wal-Mart, Macy's, Home Depot, and J.C. Penney all lowered their estimates for ... such as Ann Taylor, Macy's, J.C. Penney, and the Gap. ... use of newer technologies that make marketing and customer service faster and ... It's just a matter of time before everybody else in retail is using it, t...

Amazon feels the pricing heat from Walmart.com and Target.com


Oct 3, 2014 ... A new report also notes that Macy's is getting more aggressive in its online pricing. ... and Wal-Mart—the department stores charge higher prices than does Amazon. ... than Amazon, and that gap has grown “meaningfully larger” over the ... Jewelry and flowers are popular, but no matter what consumers are ...

Consumer World: Return Policies, Return Policy


Some of them include: Macy's, Target, Saks, Gap, Bloomingdale's, Old Navy, Amazon ... Without a receipt, Walmart gives customers the option of a cash refund (if the ... "But, since the rules vary so much from store to store, you really have to read ... first contact the store manager or customer service department of the r...

These Are the Best Green Monday Shopping Deals | MONEY - Time


Dec 14, 2015 ... It doesn't really matter if you've never heard of Green Monday. ... Gap: Like last week, Gap and sister retailer Old Navy are offering 40% off everything today. ... Macy's: Extra 20% off nearly all merchandise, plus free shipping and free ... consoles for $300—a price that's matched by Amazon and Walmart...

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5 Retailers that Matter - RIS News


Jan 3, 2014 ... Walmart, the behemoth of brick-and-mortar retailing, suddenly found itself an underdog, not ... Macy's has become retail's number one cheerleader for the kind of omnichannel .... and content are designed for communication, customer service and marketing. ... How does Macy's view its mission statement?

Business Insider: Wal-Mart Woes Are 'Terrifying New Reality' for US ...


Feb 19, 2016 ... If a mall anchor, such as Macy's or Sears, shuts down, it can be difficult to find ... When asked about bridging the gap with Amazon, Wal-Mart ... customer relationship" through the retailer's mobile app, services like ..... It is who we are inside that counts, will we sell our souls for things that really ...

10 Stores With the Best Return Policies | Money Talks News


Nov 30, 2015 ... Macy's. Macy's is another department store that places few limits on returns and exchanges. ... Customers can also return items directly to their local Costco warehouse and receive a refund that .... Walmart does a great job on returns. ... Customer service and quality merchandise are the two yardsticks I use.