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The theory of customer service is based on identifying and satisfying your customers' needs and exceeding their expectations. A company must be totally ...


Jan 7, 2017 ... No company can afford to be a customer service laggard. So, what can ... and customer experience. Here are 10 trends you shouldn't ignore.


Jan 14, 2016 ... Keep up with the customer service trends and stay competitive! This post introduces the top 9 trends for 2016. Take a look and find out what ...


Dec 13, 2016 ... This theory applies for customer service as well. The nature of customer service industry is changing rapidly. The new trends are emerging day ...


Nov 8, 2016 ... Based on expert opinions, trends in consumer behavior, and technology adoption, here are the customer service trends for 2017.


Mar 10, 2010 ... As the year went on, more and more customer service agents could be ... All of these trends serve to highlight one simple truth: social media is ...


Trends 2016: The Future Of Customer Service. Vision: The Contact Centers For Customer Service Playbook by Kate Leggett. January 5, 2016. For AppLicAtion ...


May 30, 2015 ... Needless to say, first-rate customer service is critical to fostering brand loyalty in today's consumers. The following five trends are examples of ...


We focus on customer services and interfunctional coordination (IFC), part of market ... The crucial trends in customer services are: (1) New products are developed, tested ... L.C. HarrisBenchmarking Against the Theory of Market Orientation.


Dec 15, 2009 ... Barry Moltz, author of three small business books, reviews the top 10 customer service trends for 2010 for Small Business Trends.