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smallbusiness.chron.com/customer-service-theory-45500.html

The theory of customer service is based on identifying and satisfying your customers' needs and exceeding their expectations. A company must be totally ...

www.forbes.com/sites/shephyken/2017/01/07/10-customer-service-and-customer-experience-cx-trends-for-2017

Jan 7, 2017 ... No company can afford to be a customer service laggard. So, what can ... and customer experience. Here are 10 trends you shouldn't ignore.

www.comm100.com/blog/customer-service-trends-2016.html

Jan 14, 2016 ... Keep up with the customer service trends and stay competitive! This post introduces the top 9 trends for 2016. Take a look and find out what ...

www.tagove.com/customer-service-trends-2017

Dec 13, 2016 ... This theory applies for customer service as well. The nature of customer service industry is changing rapidly. The new trends are emerging day ...

www.userlike.com/en/blog/customer-service-trends-2017

Nov 8, 2016 ... Based on expert opinions, trends in consumer behavior, and technology adoption, here are the customer service trends for 2017.

www.mycustomer.com/service/management/all-change-the-four-trends-reshaping-customer-service

Mar 10, 2010 ... As the year went on, more and more customer service agents could be ... All of these trends serve to highlight one simple truth: social media is ...

d26a57ydsghvgx.cloudfront.net/content/blog/Forrester%20Trends%202016%20The%20Future%20of%20Customer%20Service.pdf

Trends 2016: The Future Of Customer Service. Vision: The Contact Centers For Customer Service Playbook by Kate Leggett. January 5, 2016. For AppLicAtion ...

www.business2community.com/customer-experience/5-customer-service-trends-to-be-conscious-of-in-2015-01237442

May 30, 2015 ... Needless to say, first-rate customer service is critical to fostering brand loyalty in today's consumers. The following five trends are examples of ...

www.sciencedirect.com/science/article/pii/S1877042815058346

We focus on customer services and interfunctional coordination (IFC), part of market ... The crucial trends in customer services are: (1) New products are developed, tested ... L.C. HarrisBenchmarking Against the Theory of Market Orientation.

smallbiztrends.com/2009/12/customer-service-trends-2010.html

Dec 15, 2009 ... Barry Moltz, author of three small business books, reviews the top 10 customer service trends for 2010 for Small Business Trends.