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www.business2community.com/customer-experience/5-customer-service-trends-to-be-conscious-of-in-2015-01237442

May 30, 2015 ... Needless to say, first-rate customer service is critical to fostering brand loyalty in today's consumers. The following five trends are examples of ...

smallbusiness.chron.com/customer-service-theory-45500.html

The theory of customer service is based on identifying and satisfying your customers' needs and exceeding their expectations. A company must be totally ...

www.forbes.com/sites/shephyken/2017/01/07/10-customer-service-and-customer-experience-cx-trends-for-2017

Jan 7, 2017 ... No company can afford to be a customer service laggard. So, what can ... and customer experience. Here are 10 trends you shouldn't ignore.

www.comm100.com/blog/customer-service-trends-2016.html

Jan 14, 2016 ... Keep up with the customer service trends and stay competitive! This post introduces the top 9 trends for 2016. Take a look and find out what ...

www.mycustomer.com/service/management/all-change-the-four-trends-reshaping-customer-service

Mar 10, 2010 ... All change: The four trends reshaping customer service ... As the year went on, more and more customer service agents could be heard chanting .... Traditional marketing theory has for years been based on a fundamental ...

www.userlike.com/en/blog/customer-service-trends-2017

Nov 8, 2016 ... Based on expert opinions, trends in consumer behavior, and technology adoption, here are the customer service trends for 2017.

www.smartcustomerservice.com/Columns/Vendor-Views/The-Theory-of-Customer-Service-and-Balancing-Out-the-Information-Advantage-111087.aspx

May 17, 2016 ... The Theory of Customer Service and Balancing Out the Information Advantage ... Customer service is about keeping access to information balanced .... Receive customer service news, trends, and analysis, plus expert advice.

www.businessnewsdaily.com/7572-future-of-customer-service.html

Dec 10, 2015 ... Customer service has changed a lot in recent years, and it's about to change even more. Experts share their thoughts on three upcoming trends ...

www.sciencedirect.com/science/article/pii/S1877042815058346

The crucial trends in customer services are: (1) New products are developed, tested and ... L.C. HarrisBenchmarking Against the Theory of Market Orientation.