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Maybe You Get Bad Customer Service Because You're a Bad ...


Aug 22, 2013 ... Some folks seem to get into a customer service Battle Royale every time ... I shudder to think what you'd do if you had an army at your disposal.

What Bad Customer Service Costs Your Business [Infographic]


Apr 4, 2013 ... Bad customer service hurts your business. Here are the shocking ... employees. If you are looking for a host, seriously, run away from bluehost.

Top 5 reasons why "The Customer Is Always Right" is wrong - The ...


Jul 12, 2006 ... When the customer isn't right – for your business. One woman ... But some customers are quite simply bad for business. ... Employees who are happy at work give better customer service because: ... If you still think that the customer is always right, read this story from Bethune's book “From Worst to First”:.

The 25 Worst Customer Service Stories to Train the Best CSRs ...


If you own a business or are in a position of customer service leadership, ask yourself ... Will your CSRs quickly identify the other critical error in this exchange? .... My favorite bad customer service response was “it is working as designed” after ...

10 Ways to Make Customers Fall in Love with Your Business


If you're looking for an example of how to show your customer that their ... due to the poor communication around their terms of service, Instagram has lost the ...

Stop Trying to Delight Your Customers - Harvard Business Review


Consumers' impulse to punish bad service—at least more readily than to reward ... To examine the links between customer service and loyalty, the Customer Contact .... even if that problem itself was adequately addressed the first time around.

A Walmart Worker Explains Why Walmart's Customer Service - Gawker


Feb 11, 2014 ... A Walmart Worker Explains Why Walmart's Customer Service Is Horrible ... by very public problems with understaffing and poor customer service. ... Salaried managers want their bonuses, you see, and if it means that you don't get ... This also serves the purpose of getting YOU to part with your dollars by .....

Tipping Guide for Good and Bad Service from an Ex-Waitress


If you receive truly awful service, talk to your server. If the service doesn't ... I don't get what you're saying. Shouldn't anyone's pay be irrelevant to the customer?

Colin Shaw | LinkedIn


Jun 4, 2013 ... ... it is actually due to the overall poor quality of customer service – Accenture ... A customer is 4 times more likely to defect to a competitor if the ... 55% of customers would pay extra to guarantee a better service – Defaqto research. ... can not: 1. understand by your P&L mind :-), 2.describe in ten easy words,...

Have You Rewarded Your Fans Today? The Alarmingly High Cost ...


Jun 6, 2013 ... The Alarmingly High Cost Of Bad Customer Service. Some new stats are ugly: Nearly 70% of defecting customers would've stayed if a problem had been ... for purposes ranging from smartphone-app remote control to routine ...

Popular Q&A
Q: LGBT: What are your experiences with BAD customer service?
A: I work in a petrol station and had a complaint against me. We had to shut off all the unleaded pumps because we were running low, and a woman came in ranting an... Read More »
Source: answers.yahoo.com
Q: What do you do if you're treated badly by a customer service repr...
A: If you feel you have been rudely handled by a customer service representative your next step would be to go to their manager or the manager of the store. Before... Read More »
Source: answers.yahoo.com
Helpful Resources

What If Your Customer Service Is Bad On Purpose? - Forbes


Apr 7, 2014 ... When even Walmart and Ryanair say they care about customer service, we need to be consulting the company's actions, not its words, for the ...

75 Customer Service Stats and Facts you Can't Afford to Ignore


Roundup of Customer Service Statistics & insights that will help your ... Although your customers won't love you if you give bad service, your competitors will.

What Bad Customer Service is Costing Your Business | Help Scout


Is bad customer service creating a leak in your business, letting potentially loyal customers slip away?