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en.wikipedia.org/wiki/Service_quality

Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving ...

www.businessdictionary.com/definition/service-quality.html

Definition of service quality: An assessment of how well a delivered service conforms to the client's expectations. Service business operators often assess the  ...

study.com/academy/lesson/service-quality-definition-dimensions.html

What do you consider when you gauge the quality of the customer service you receive? Businesses must consider different aspects of service quality...

www.emeraldinsight.com/doi/full/10.1108/02656719410074297

Service quality is considered a critical determinant of competitiveness[4]. Attention to “service quality” can help an organization to differentiate itself from other ...

www.ukessays.com/essays/marketing/definition-of-service-quality-marketing-essay.php

Jul 14, 2017 ... An analysis of the definition of service quality by different authors. Philip Kotler ( 1997) defined service as 'an action or an activity which can be...

simplicable.com/new/service-quality

Apr 27, 2017 ... Service quality is the value of a service to customers. This is inherently subjective as it is driven by the needs, expectations and perceptions of ...

www.qualtrics.com/blog/how-to-measure-service-quality

Oct 31, 2007 ... Are you looking for how to measure the quality of a service? Please visit our websites for tips on how to measure service quality.

hero-bussiness.blogspot.com/2009/12/definition-of-service-quality.html

Dec 15, 2009 ... "Service quality is a focused evaluation that reflects the customer's perception of specific dimensions of service: reliability, responsiveness, ...

www.serviceperformance.com/the-5-service-dimensions-all-customers-care-about

Oct 24, 2008 ... Price, and to a minor degree product quality, also count. But for service providers, customers care most about service quality. Check the.