For satisfied customers, you need consistency between the UX and CX.
Customers interpret all the events as the overall brand experience. They're either
Jun 2, 2016 ... Our users are our customers and thus they're the same thing. Except, of course,
they're not. So what's the difference?What is User Experience ...
Nov 1, 2013 ... panel session, someone raised this interesting question: “What's the difference
between user experience and customer experience and does it ...
Sep 23, 2015 ... A practical explanation of the difference between Customer Experience (CX) and
User Experience (UX) in terms of virtual only and bricks ...
Jul 27, 2012 ... So what is the difference between User and Customer experience? ISO 9241-
210 defines user experience as “a person's perceptions and ...
Mar 7, 2016 ... CX/UX – Only one letter different? Well, more than one letter, but there are a lot of
similarities between Customer Experience and User ...
May 23, 2016 ... Customer experience and user experience are two different disciplines that serve
two different purposes. In order to best serve the customer, ...
Jul 27, 2015 ... In this post I'll share just a few real-life examples from my trip to illustrate the
difference between the user experience, the customer experience, ...
Mar 5, 2012 ... Why User Experience Is Different From Customer Experience ... a promising
place to look is in the relationship between the CCO and CIO.
May 4, 2016 ... The difference between user experience and customer experience is subtle, but
delivering them both is essential to any subscription business.