Dec 12, 2013 ... So what makes Amazon's customer experience so satisfying? With more than
225 million customers, what does the big brand deliver (by drone ...
Aug 28, 2012 ... I'm happy to report that Amazon has been rated #1 in the National Retail
Federation ... So how does Amazon rank #1 in customer service?
Jul 10, 2015 ... Amazon has made it easy for shoppers to browse, search for, and buy ... "but
making these basic customer service interactions so seamless ...
By doing things right from the beginning. When everything works as it should,
and is simple ... This makes them good at what they do and can help customers
in less time, which makes them available for the ... There's some kind of tie
between quora and Amazon so I don't know if this answer will stay here or it will
Aug 2, 2015 ... In addition to Amazon.com, six other companies have made the list at least once
... He was so focused on the customer from the very beginning. ... It is notable that
Wal-Mart makes this year's Customer Service Hall of Shame. ... The Internet retail
behemoth makes a considerable effort to satisfy its customers .....
Apr 25, 2016 ... Not surprisingly, the stock market has handsomely rewarded these four
companies over the past decade. Amazon is so customer focused that it ...
Jan 6, 2008 ... Amazon makes it easy, not just to buy but to return as well. ... “They care about
having the lowest prices, having vast selection, so they have ...
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, &
Retain Even the ... I was very surprised to have learned so much from this book.
... The book was a little gimmicky to me, but I suppose that makes it easy to read.
Editorial Reviews. Review. "admirably straightforward book… refreshingly no-
nonsense". ... Eliminate dumb contacts; Create engaging self-service; Be
proactive; Make it easy ... wrong—eliminating the need for service is the best way
to satisfy customers. ... So congratulations to Bill Price and David Jaffe for such a
Mar 2, 2010 ... Perhaps no company takes this lesson to heart more than Amazon. ... in your
decision than spend money before you were comfortable doing so. ... from the
perception that companies are doing the bare minimum to satisfy them. ... The
luxury hotel chain "makes customer service an art form", according to ...