Quality Customer Service: Satisfy Customers-It's ... - Amazon.com

www.amazon.com/Quality-Customer-Service-Customers-Its-Everybodys/dp/1426018339

Quality Customer Service: Satisfy Customers-It's Everybody's Job (Crisp Fifty ... Browse our editors' picks for 2015's Best Books of the Year So Far in fiction, ...

Raving Fans: A Revolutionary Approach to Customer Service ...

www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0739309536

Raving Fans: A Revolutionary Approach to Customer Service [Kenneth Blanchard, Sheldon Bowles, Rick Adamson, Kate Borges, John Mollard] on Amazon.com. ... satisfied, but I learned in this book that service is so bad that customers expectations are low. It's easy to satisfy low expectations and it doesn't mean very much.

8 Fresh Customer Service Ideas Worth Stealing - KISSmetrics

blog.kissmetrics.com/customer-service-worth-stealing/

But, even today, customer service still is considered to be “revolutionary” and “ proactive” if ... Plus, if you have great support, where's the fun in not showing it off ? ... Kindle Fire HDX was one small step for Amazon and one giant leap for customer service. ... Their customers were so blown away by the videos that they started ...

Amazon proves it's the customer service champ yet again | Breakout ...

finance.yahoo.com/blogs/breakout/amazon-proves-it-s-the-customer-service-champ-yet-again-151657935.html

Jan 3, 2014 ... Amazon proves it's the customer service champ yet again ... than 74% of actively managed mutual funds are lagging the S&P 500 so far in 2014. 4. ... It's focused on satisfying customers demanding ever-faster delivery.

How Amazon Aims to Keep You Clicking - Businessweek - Bloomberg

www.bloomberg.com/bw/stories/2009-02-18/how-amazon-aims-to-keep-you-clicking

Feb 18, 2009 ... He talked about the distinctions Amazon makes between customer ... For instance, retailers have to use an e-mail service on the Amazon site to communicate with customers so Amazon ... "It's both fun and useful," says Bezos.

Customer Service - L.L. Bean and Amazon are tops in satisfying ...

www.internetretailer.com/2014/01/08/ll-bean-and-amazon-are-tops-satisfying-holiday-shoppers

Jan 8, 2014 ... Internet Retailer - Technology/Customer Service - L.L. Bean and Amazon are tops in satisfying holiday shoppers. ... centers, which notes the number of problems resolved and calls required to do so, was 80, the index says.

Amazon customer service: It's worse than it used to be.

www.slate.com/articles/technology/technology/2014/05/amazon_customer_service_it_s_worse_than_it_used_to_be.html

May 30, 2014 ... Has Amazon finally abandoned its commitment to extraordinary customer service ? ... (The customer service is so mesmerically good, in fact, that many of us .... Art History Will Make Your World More Rich, Beautiful, and Satisfying .... From Huffington Post Jenny Block: Here's Why it Makes Perfect Sense That ...

The Complete Guide to Customer Expectations - Client Heartbeat Blog

blog.clientheartbeat.com/customer-expectations/

Oct 15, 2013 ... Excellent customer service and high customer satisfaction must start with ... and will likely rate their experience as less than satisfying. ... That might well be the case, so you must ensure your product or service is priced accordingly so .... To Joe's surprise, the Amazon customer service representation was ...

Internet brutally mocks Amazon when Prime Day doesn't live up to ...

hotair.com/archives/2015/07/16/internet-brutally-mocks-amazon-when-prime-day-doesnt-live-up-to-the-hype/

Jul 16, 2015 ... Yesterday Amazon sought to celebrate its 20th anniversary with a huge ... and Amazon has a huge customer base to satisfy so a small tube just wouldn't cut it. .... Worst customer service experience in existence next to Comcast. ..... This makes Amazon Prime worth it in and of its self if you like to binge watch ...

The Secret Magic Behind Netflix Customer Service - Huffington Post

www.huffingtonpost.com/2013/10/31/netflix-customer-service_n_4178662.html

Oct 31, 2013 ... Netflix only makes money from subscribers, so it's essential that people are ... A recent request to Amazon's customer service line yielded an ...

Helpful Resources

What Makes Amazon Customer Service So Satisfying? - Parature

www.parature.com

Dec 12, 2013 ... So what makes Amazon's customer experience so satisfying? With more than 225 million customers, what does the big brand deliver (by drone ...

7 Customer Service Lessons from Amazon CEO Jeff Bezos ...

www.salesforce.com

Jun 10, 2013 ... With a 164 million Amazon customers, few would argue Bezos as the key ... “ Focusing on the customer makes a company more resilient.” ... Put in the work and research so that you fully understand your customer base and ...

3 customer service lessons from Amazon and Jeff Bezos - Desk.com ...

www.desk.com

Jun 1, 2015 ... When you think about customer service in the digital age, it's hard to ignore ... It needs to be so engrained in your business culture that you can't ... If not, then how serious is your organization about satisfying customers?

Extra Mile: 500 Customer Service Tips for Success ... - Amazon.com

www.amazon.com

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, ... but because some customers come off as so rude and uncaring, it makes it hard to ...

The customer experience is one reason for Amazon.com's success ...

blogs.msdn.com

Jan 6, 2008 ... Amazon makes it easy, not just to buy but to return as well. ... unceasing attention to customer service and prides himself on the "the customer ...