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5 Ways Cloud Has Revolutionized Customer Support Delivery - Wired

www.wired.com/insights/2013/03/5-ways-cloud-has-revolutionized-customer-support-delivery/

Mar 5, 2013 ... 5 Ways Cloud Has Revolutionized Customer Support Delivery .... We've all seen customer service horror story videos on YouTube and ...

Delivering Service in The Cloud - Salesforce.com

www.salesforce.com/assets/pdf/misc/WP_delivering_service.pdf

delivered to customers, who are both the source and the subsistence of a ... of customer service will be explored—together with the “Service Cloud,” a practical.

Microsoft CloudVoice: How The Cloud Is Changing Customer Service

www.forbes.com/sites/microsoft/2015/12/01/how-the-cloud-is-changing-customer-service/

Dec 1, 2015 ... One of the main advantages of the cloud is that customer service can now be delivered much faster, said Bill Patterson, general manager of ...

Customer Service in the Cloud - Oracle

www.oracle.com/us/products/applications/customer-service-in-the-cloud-1877101.pdf

Deploying Customer Service in the Cloud: The four phases from ... cloud in the context of customer service delivery it is prudent for enterprises to first understand  ...

OracleVoice: Delivering More Than Customer Service With The Cloud

www.forbes.com/sites/oracle/2016/09/21/delivering-more-than-customer-service-with-the-cloud/

Sep 21, 2016 ... Oracle Engagement Cloud removes allows employees to have informed, one- stop interactions with high-value customers.

Creating Great Service Experiences How Modern ... - Oracle Cloud

cloud.oracle.com/opc/saas/ebooks/oracle-service-cloud-ebook.pdf

Delivering Modern Customer Service means meeting these expectations. Engaging customers ... Service – and the Oracle Service Cloud can help you get there.

Using the Service Cloud and Work.com to Deliver Customer Wow

salesforce.vidyard.com/watch/CV2LWZAFvT-p4MxD-WK6UQ

Join us to see how you can leverage the Service Cloud, Work.com and training ... deliver results in customer satisfaction, and reduce the time to resolve cases.

Transform Your Customer Service Design, Delivery and ... - Accenture

www.accenture.com/t20150914T131157__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/About-Accenture/PDF/2/Accenture-Transform-Your-Customer-Service-Design.pdf

Sep 14, 2015 ... Transform Your Customer. Service Design, Delivery and Operations—Using. Accenture's Service Cloud. Quick Start Tool ...

TNT to deliver customer service excellence from the cloud with ...

www.newvoicemedia.com/en-us/news/customer/tnt-to-deliver-customer-service

Dec 18, 2014 ... TNT to deliver customer service excellence from the cloud with ... NewVoiceMedia, a leading global provider of cloud contact centre technology ...

Deliver the Future of Customer Service Today with Service Cloud

www.slideshare.net/Salesforce/deliver-the-future-of-customer-service-today-with-service-cloud

Mar 16, 2015 ... Customer experience is overtaking product and price as the #1 brand differentiator. How is your company leveraging this industry change?