A knowledge base (KB) is a technology used to store complex structured and
unstructured information used by a computer system. The initial use of the term ...
In general, a knowledge base is a centralized repository for information: a public
library, a database of related information about a particular subject, and ...
Apr 11, 2006 ... The purpose of this knowledgebase is to share questions and answers among
the 43 Help Desks we have at UCLA. Some of our technology ...
Apr 30, 2012 ... I'm beginning a series of posts on creating a knowledge base for your help desk
or call center. This series of will cover everything you need to ...
There are lots of knowledge base examples which are used by customers, ... and
monitoring work flow; Databases built to serve a specific purpose or goal ...
The basic purpose of knowledgebase software is distribution of knowledge in a
consistent and user-friendly format to the appropriate person in a timely manner ...
Zendesk knowledge base software is simple to customize and use - as either an
internal knowledge base, an IT knowledge base, or a customer facing resource.
Apr 15, 2016 ... The main purpose of creating a knowledge base is to improve speed and quality
through customer service. And the key to creating an effective ...
A company knowledge base can function like a repository, containing critical
information for the daily functioning of your business, as well as its long-term ...
Jul 7, 2016 ... Knowledge articles are pieces of knowledge, such as a policy or release notes.
Each article exists within a knowledge base, which is managed ...