A knowledge base (KB) is a technology used to store complex structured and
unstructured information used by a computer system. The initial use of the term ...
In general, a knowledge base is a centralized repository for information: a public
library, a database of related information about a particular subject, and ...
Apr 11, 2006 ... The purpose of this knowledgebase is to share questions and answers among
the 43 Help Desks we have at UCLA. Some of our technology ...
Aug 19, 2015 ... According to Oxford Dictionaries, a knowledge base is a store of information or
data that is available to draw on. Many organizations are ...
There are lots of knowledge base examples which are used by customers, ... and
monitoring work flow; Databases built to serve a specific purpose or goal ...
Sep 5, 2016 ... The main purpose of creating a knowledge base is to improve speed and quality
through customer service. And the key to creating an effective ...
May 14, 2014 ... For this purpose it can use a database, but it is not limited on these functions. ... A
knowledge base is a special kind of database for knowledge ...
Zendesk knowledge base software is simple to customize and use - as either an
internal knowledge base, an IT knowledge base, or a customer facing resource.
A company knowledge base can function like a repository, containing critical
information for the daily functioning of your business, as well as its long-term ...
Jul 17, 2014 ... Without that, the purpose will be defeated and customers would skip right to ... To
make your knowledge base content the best and most helpful, ...