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Call centre - Wikipedia


A call centre or call center is a centralised office used for receiving or transmitting a large .... Inbound calls are made by consumers, for example to obtain information, report a malfunction, or ...

What is call center? - Definition from WhatIs.com - SearchCRM


A call center is a physical place where customer and other telephone calls are ... By submitting your personal information, you agree that TechTarget and its ...

Call center management and customer service information ...


Find call center management and customer service resources on call center agent management, outsourcing, software, online customer service and VoIP call  ...

Call Center Agent Job Description | Monster.com


Customize this call center agent job description template from Monster and write a ... Establishes insurance policies by obtaining client information; determining ...

Introduction to Call Centres - Call Centre Helper


Nov 29, 2012 ... You require these staff – typically called Agents, to answer as many calls, often mundane, as they can with the right information in the right way, ...

Management Information | Call Centre Helper


Aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. ... Articles about Management Information ...

Call Center - How it Works | Office of Information Technology


Sep 6, 2016 ... In other words, an agent is identified by a login and password and is assigned skill(s) that relate to the work of a certain Call Center. The agent ...

9 Top Qualities of a Successful Call Center Agent | Talkdesk


May 13, 2014 ... Talkdesk outlines some of the top qualities that effective call center agents ... and memorize a good amount of information about your company.

Customer Service Information System for a Call Center - ScienceDirect


Aug 19, 2015 ... As one of the customer relationship management tools, a call center acts as an interface between the customers and the company. The aim of ...

Sample Call Center Job Description - Best Job Interview


Call center job description for both inbound and outbound call center agents. ... questions, handle complaints, troubleshoot problems and provide information.