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Connections Magazine: The Call Center and Contact Center ...


Connections Magazine is the clearinghouse of information for the call center, contact center, and teleservice industry.

Welcome to Call Center Times


Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.

Call Center Publications - Customer Service Manager Magazine


Call Center Publications for Customer Service Managers & Professionals, improve your customer service, free articles & advice.

Contact Management Magazine


Los Angeles County Department of Health Services calls Telax for cloud contact centre services to better connect with patients. 2016-10-18T17:47:00Z.



How new approaches to call centre infrastructure and process implementation give customer experience optimisers the tools to solve big problems. Read More  ...

Contact Center Pipeline journal for contact center managers


Contact Center Pipeline is an instructional journal focused on the specific needs and ... LEADERSHIP • contact center • multichannel • customer contact • call center • customer experience • CEM ... "Great magazine and great articles. "

About Call Centre Helper


Call Centre Helper is the leading call centre magazine. Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute  ...

Homepage - Physician Referral and Telephone Triage Times ...


Workplace Ambiance in the Healthcare Call Center; HCA's Call Centers Working Hard to Close the Loop; Moving Toward a Central Call Center; Zika is Top of ...



Target. Deliver. CUSTOMER is an evolution of Customer Interaction Solutions magazine. ... Executive Guide: 4 Strategies to Improve First Call Resolution.

AnswerStat Magazine: Covering healthcare and medical call centers


AnswerStat magazine is the leading magazine published specifically for healthcare call centers, medical related contact centers, and the telehealth industry.

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ICMI | Call Center Training, Events, Certification, Resources, and ...


ICMI (International Customer Management Institute) empowers companies to provide the best customer experience through call center training, certification, ...

Call Center News


CCN Digital is a specialized magazine dedicated to contact centers world. The contents is made by professionals of the industry.

Call Center Magazine – Notícias sobre Contact Centers e Customer ...


Call Center Magazine - Publicação de referência em Customer Management para profissionais de relacionamento com o cliente. Notícias e tendências do ...