Skills-based routing (SBR), or Skills-based call routing, is a call-assignment
strategy used in call centers to assign incoming calls to the most suitable agent, ...
May 13, 2014 ... Hiring an excellent call center agent is never an easy task. Candidates can be
screened based on a variety of criteria, such as personality, skill, ...
Mar 9, 2011 ... Are your friends always calling you with problems because they know you'll tell
them what to do? Did Verizon make a special double-unlimited ...
Jun 24, 2015 ... Call center agents are on the front lines of customer service. But do they have all
the skills it takes to deliver optimum customer service?
... from Monster. Use this call center representative job description sample when
posting a job. ... Call Center Representative Skills and Qualifications: Customer ...
Working in a call centre might seem like an easy job at first glance. ... this article
we'll focus on CSRs, many of these skills are critical in other call centre jobs too.
To be a call centre operator, you will need to have excellent customer care skills.
You need to be clear and friendly on the phone. You must always have a ...
The challenges aren't for everyone; it takes a particular set of skills and qualities
to create the ideal candidate for a call centre job. Here are a few of the most ...
Understand what the job involves. Working in a call center requires discipline to
follow a flexible schedule, communication skills and the ability to multitask.
Here are my top three traits of an excellent call center representative (not
necessarily in order): Excellent phone voice, with good phone "smile.".