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en.wikipedia.org/wiki/Customer_experience

Customer experience management (CEM or CXM) is the process that companies use to oversee and track all interactions with a ...

searchsalesforce.techtarget.com/definition/customer-experience-management-CEM

Aug 8, 2016 ... Customer experience management (CEM or CXM) optimizes interactions from the customer's perspective, which organizations use to foster ...

www.sas.com/en_us/insights/marketing/customer-experience-management.html

Customer experience is a key differentiator for businesses. Find out how good customer experience management can put your business on top.

www.medallia.com/customer-experience-management

Customer Experience Management (CEM) is a concept that describes how a company takes control of how it interacts with its customers. Typically, each group  ...

www.gartner.com/it-glossary/customer-experience-management-cem

Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer ...

www.clarabridge.com/customer-experience-management

Customer experience management software, customer journey mapping, and enterprise feedback management solutions from Clarabridge.

www.opentext.com/what-we-do/products/customer-experience-management

Learn how Customer Experience Management (CEM) Suite by OpenText can help you provide personalized content and engagement throughout the customer  ...

hbr.org/2013/09/the-truth-about-customer-experience

Although it was among the best in the industry at managing churn, it faced a ... So the executives looked to another lever—customer experience—to see if ...

econsultancy.com/blog/65963-what-is-customer-experience-management-cem-and-why-should-you-be-focusing-on-it

Jan 14, 2015 ... Today we'll be taking a look at the terms customer experience (CX) and customer experience management (CEM), phrases that in our ...

www.mckinsey.com/global-themes/customer-experience

Creating competitive advantage by putting customers first and managing their journeys.