To provide a distinctive experience for customers, an organization must unite
around the goal of meeting their true needs. Done well, the effort can power a
Aug 17, 2016 ... The first step in your customer experience strategy is to have a clear customer-
focused vision that you can communicate with your organization.
Sep 23, 2015 ... Customer experience strategy shared vision is the first step toward differentiation
with strong ROI.
Build a dynamic and comprehensive end-to-end customer experience that
anticipates and truly understands customers' needs.
www.ianbrooks.com/useful-ideas/articles_whitepapers/Making the customer experience a reality1.pdf
Principles of the Customer Experience Revisited. .... This whitepaper distills the
five steps, from vision to execution, to better align your organization with your ...
Feb 13, 2015 ... Do you understand your company's vision for the customer experience (CX) it
wants to deliver? How many of your colleagues do? If you're a ...
Aug 4, 2015 ... The best brands strive to combine physical, emotional, and logical elements into
one exceptional customer -- and employee -- experience.
Customer experience is a critical indicator for business, with 80% of CEO's
believing their organisation delivers a superior customer experience,
May 26, 2015 ... Creating a customer-centric vision statement to guide new and veteran
employees in your company is essential. This statement sets the tone ...
Jun 7, 2016 ... It's important to create a compelling customer experience vision and socialise it
throughout the organisation. A clearly defined and ...