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Management. ... News and Articles About Customer Relationship Management.
Sep 18, 2009 ... Customer relationship management, commonly known as CRM, is a way ... This
article is adapted from “The Economist Guide to Management ...
The page contains list of all the articles on - Customer Relationship Management.
A CRM approach captures and analyzes customer data about customers'
historical transactions and behaviors with a company in order to better improve
Dec 20, 2015 ... These 18 articles and interviews, written by the best CRM experts, discuss the
challenges CRM admins face nowadays, and especially the ...
News about Customer Relations, including commentary and archival articles ... A
customer requested a refund from FlipKey, an online rental service owned by ...
Inside CRM is an industry leader in research and information for marketing and
Nov 17, 2012 ... In this article, we move back to looking at the how 'R' in CRM may be coming
back. Sameer Patel, then Partner at Sovos Group (and now SVP ...
CMS and CRM are key systems used to improve customer experiences, and
CIOs that develop capabilities on these platforms can play a significant role
Customer relationship management software industry news, articles, tips and