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Management. ... News and Articles About Customer Relationship Management.
Sep 18, 2009 ... Customer relationship management, commonly known as CRM, is a way ... This
article is adapted from “The Economist Guide to Management ...
Dec 20, 2015 ... These 18 articles and interviews, written by the best CRM experts, discuss the
challenges CRM admins face nowadays, and especially the ...
Customer relationship management software industry news, articles, tips and
News about Customer Relations, including commentary and archival articles ...
PBTeen, a Pottery Barn brand, gives a customer the runaround after a bean bag
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Jun 10, 2015 ... Customer Relationship Management (CRM) is a process companies use to
understand their customer groups and respond quickly—and at ...
A CRM approach captures and analyzes customer data about customers'
historical transactions and behaviors with a company in order to better improve
Mar 27, 2013 ... Managing customer relationships has become a top priority for continued ... This
article appears in the issue April 2013 [Volume 22, Issue 4].