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work911.com/articles/hostun.htm

A must read for anyone that deals with hostile, angry or potentiall violent customers at work. Hints and techniques to deal with difficult customers to increase ...

www.mindtools.com/pages/article/unhappy-customers.htm

In this article we'll explore how to deal with angry or difficult customers. ... week, and get our Personal Development Plan Workbook FREE when you subscribe.

www.callcentrehelper.com/dealing-with-angry-customers-152.htm

Dec 12, 2016 ... How to deal with an angry customer including examples on how to handle irate customers. ... In this article, we give you advice on what to do when dealing with irate ... “Please feel free to tell me anything you think is relevant”

www.wikihow.com/Handle-Angry-Customers

Handling angry customers can be one of the most challenging aspects of a job. ... I would like to refund your order and offer you a voucher for a free pizza.

www.interaction-design.org/literature/article/angry-customers-learn-to-deal-with-them-and-turn-them-into-your-most-loyal-customers

Dec 7, 2016 ... That means you have to be able to deal with angry customers—and the best ... Calming down angry customers means trying to see the problem from their side. You can ... Topics in this article: .... Download our free ebook The Basics of User Experience Design to learn about core concepts in UX design.

customerservicezone.com/db/Angry_Customers_-_Dealing_With

Learn to defuse angry customers, reduce stress from them, and be better at ... In this article, he outlines the business basics of dealing with angry customers. ... Free Excerpt - The Nature of Hostile, And Abusive Behavior Part 2 by Robert Bacal.

customerservicezone.com/myvids/course

From this page, you'll be able to access all the lessons in our free video course on dealing with angry customers. It's really just like a real, live course, so, if you ...

www.nytimes.com/2012/04/08/jobs/angry-customers-and-constructive-responses-career-couch.html

Apr 7, 2012 ... Dealing with a customer complaint? Listen without interrupting, show empathy and apologize for the situation or inconvenience, workplace ...

www.telephonedoctor.com/our_blog/asap-technique-handling-irate-customers

With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...

www.telephonedoctor.com/our_blog/handle-irate-upset-angry-customer

If your job ​includes handling unhappy, irate customers, you've got your work cut out for you. ... Download our free eBook here. ... We encourage you to forward this article to colleagues or include it in your internal publication with the following ...