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work911.com/articles/hostun.htm

A must read for anyone that deals with hostile, angry or potentiall violent customers at work. Hints and techniques to deal with difficult customers to increase ...

www.callcentrehelper.com/dealing-with-angry-customers-152.htm

Dec 12, 2016 ... How to deal with an angry customer including examples on how to handle irate customers. ... In this article, we give you advice on what to do when dealing with irate ... “Please feel free to tell me anything you think is relevant”

www.mindtools.com/pages/article/unhappy-customers.htm

In this article we'll explore how to deal with angry or difficult customers. ... week, and get our Personal Development Plan Workbook FREE when you subscribe.

customerservicezone.com/myvids/course

From this page, you'll be able to access all the lessons in our free video course on dealing with angry customers. It's really just like a real, live course, so, if you ...

customerservicezone.com/db/Angry_Customers_-_Dealing_With

Tips and Advice To Help You Deal With Angry, Irate Customers ... to upset customers is the same everywhere, this article focuses on dealing with Facebook ... Free Excerpt - The Nature of Hostile, And Abusive Behavior Part 2 by Robert Bacal.

www.telephonedoctor.com/our_blog/asap-technique-handling-irate-customers

With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...

www.telephonedoctor.com/our_blog/how-to-handle-irate-customers

Working with difficult customers goes with the territory---it's part of your job. But while it's never okay to be rude or hang up on a customer, there are guidelines ...

www.davekahle.com/article/dealing.html

Sooner or later, you'll have to deal with a difficult customer. ... ranging from dozens of similar free articles, podcasts, weekly features, books , CDs and video  ...

www.interaction-design.org/literature/article/angry-customers-learn-to-deal-with-them-and-turn-them-into-your-most-loyal-customers

Dec 7, 2016 ... That means you have to be able to deal with angry customers—and the best ... Calming down angry customers means trying to see the problem from their side. You can ... Topics in this article: .... Download our free ebook The Basics of User Experience Design to learn about core concepts in UX design.