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10 Powerful Steps To Defuse Angry Customers - Business Know-How

www.businessknowhow.com/marketing/diffuse-anger.htm

Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.

11 Customer Defusing Phrases for Dealing with Angry Customers ...

www.providesupport.com/blog/11-customer-defusing-phrases/

Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.

6 Steps to Defuse (and Retain) the Upset Customer - Parature

www.parature.com/6-steps-diffuse-and-retain-upset-customer/

Oct 31, 2012 ... According to the Customer Experience Impact Report from Harris Interactive, 86 % of consumers will stop doing business with a company if they ...

ASAP Technique For Diffusing Angry Customers - - Telephone Doctor

www.telephonedoctor.com/our_blog/asap-technique-handling-irate-customers/

With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...

7 Steps For Dealing With Angry Customers - Forbes

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers/

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...

4 Brilliant Tips for Dealing With Angry Customers - The Muse

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

I'm not exactly a people person. Or, rather, I'm not exactly an angry people person . But in my job in a technical support department, I have to talk to ...

Listening v Hearing: How to Defuse Angry Customers - Zopim Live ...

blog.zopim.com/2014/09/11/listening-v-hearing-how-to-diffuse-negative-customer-situations/

Sep 11, 2014 ... Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether it's in person ...

The Right Words and Phrases to Say to an Angry Customer

www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm

5 days ago ... When it comes to calming angry or irate customers a skilful use of language by your agents could be very important. Here we present our ...

How to Defuse Tense Situations with Angry Customers

smallbiztrends.com/2017/02/how-to-handle-customer-complaints.html

5 days ago ... No one enjoys hearing criticism about their business. However, because they're unavoidable, you need to know how to handle customer ...

Diffuse An Exploding Client With Customer Service Excellence - UP ...

www.upyourservice.com/learning-library/customer-service-recovery/what-to-do-when-your-customer-is-about-to-explode

When things go wrong, many customers get upset. Some blow up in anger. The next time your customer is ready to explode, use these five proven steps to ...