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Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.


Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...


With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...


Mar 6, 2014 ... Join Jeff Toister for an in-depth discussion in this video Defusing angry customers, part of Customer Service Foundations.


Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.


Unhappy—and loud—customers? Here's how to handle them with grace.


Angry customers can be effectively defused, and then well-served, with this proven, step-by-step plan of action. When you strive for customer service excellence, ...


Seven diffusing techniques to diffuse angry customers and getting them to calm down ... Customer service; /7 Defusing Techniques - Defusing angry customers ...


Dealing With Angry People - Learning how to Defuse Tense Situations ... Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed  ...