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www.businessknowhow.com/marketing/diffuse-anger.htm

Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.

www.providesupport.com/blog/11-customer-defusing-phrases

Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

I'm not exactly a people person. Or, rather, I'm not exactly an angry people person . But in my job in a technical support department, I have to talk to ...

www.parature.com/6-steps-diffuse-and-retain-upset-customer

Oct 31, 2012 ... According to the Customer Experience Impact Report from Harris Interactive, 86 % of consumers will stop doing business with a company if they ...

blog.zopim.com/2014/09/11/listening-v-hearing-how-to-diffuse-negative-customer-situations

Sep 11, 2014 ... Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether it's in person ...

www.trainingcoursematerial.com/free-training-articles/customer-service/7-defusing-techniques-defusing-angry-customers

Seven diffusing techniques to diffuse angry customers and getting them to calm down without telling them calm down.

www.upyourservice.com/learning-library/customer-service-recovery/what-to-do-when-your-customer-is-about-to-explode

When things go wrong, many customers get upset. Some blow up in anger. The next time your customer is ready to explode, use these five proven steps to ...

www.telephonedoctor.com/our_blog/asap-technique-handling-irate-customers

With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...

www.callcentrehelper.com/the-right-words-and-phrases-to-use-with-an-angry-customer-30110.htm

Feb 15, 2017 ... When it comes to calming angry or irate customers a skilful use of language by your agents could be very important. Here we present our ...