Customer retention refers to the ability of a company or product to retain its
customers over some specified period. High customer retention means
customers of ...
Jun 17, 2016 ... A Definition of Customer Retention. Customer retention refers to the activities and
actions companies and organizations take to reduce the ...
Customer retention refers to the percentage of customer relationships that, once
established, a business is able to maintain on a long-term basis. Customer ...
May 5, 2014 ... Customer retention is on the minds of companies across the world. Discover 9
customer retention strategies you can implement today & retain more customers.
... what are KPIs? Spoken about yet not defined in this article.
The consequences of customer retention also compound over time, and in ...
touch etc. that occur constantly and automatically at defined points in the pre-
What Is Customer Retention? By definition customer retention is the activity a
company undertakes to prevent customers from defecting to alternative
Customer retention is a set of steps taken or processes implemented to reduce
customer defections or churn rate.
It is difficult to exactly define customer retention as it is a variable process. A basic
definition could be 'customer retention is the process when customers ...
Customer retention should thus become a part of the strategic marketing
planning process of any firm. It is important to define customer retention and also
Nov 19, 2014 ... The primary objective of Retention Marketing – to keep customers engaged and
interested in your products and services – has not changed, ...