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Customer retention - Wikipedia, the free encyclopedia

en.wikipedia.org/wiki/Customer_retention

Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of ...

What is Customer Retention? Definition and Metrics - NGData

www.ngdata.com/what-is-customer-retention/

Jun 17, 2016 ... A Definition of Customer Retention. Customer retention refers to the activities and actions companies and organizations take to reduce the ...

Customer Retention - Encyclopedia - Business Terms | Inc.com

www.inc.com/encyclopedia/customer-retention.html

Customer retention refers to the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis. Customer ...

Customer Retention - Medallia

www.medallia.com/customer-retention/

Customer retention is a set of steps taken or processes implemented to reduce customer defections or churn rate.

Customer Retention Strategies: 9 Tactics for Companies

blog.clientheartbeat.com/customer-retention-strategies/

May 5, 2014 ... Customer retention is on the minds of companies across the world. Discover 9 customer retention strategies you can implement today & retain more customers. ... what are KPIs? Spoken about yet not defined in this article.

Customer retention management - SearchCRM - TechTarget

searchcrm.techtarget.com/feature/Customer-retention-management

Because of this, it's important that all companies have established customer retention strategies. In this chapter excerpt, you'll find an explanation of customer  ...

Customer Retention Rate Explained For Dummies

blog.clientheartbeat.com/customer-retention-rate/

Oct 30, 2013 ... Customer retention rate can be defined as a metric that indicates the proportion of customers that have stayed with you for a while.

10 Customer Retention Strategies to Implement Today - Groove

www.groovehq.com/support/customer-retention-strategies

Mar 24, 2015 ... That's why customer retention is critical. ... be calculated and tracked...it's the BEST KPI for defining the quality of your account retention efforts.

Customer Retention - Impact

www.impactlearning.com/resources/metrics/customer-retention/

What Is Customer Retention? By definition customer retention is the activity a company undertakes to prevent customers from defecting to alternative companies.

Customer Retention - A Strategic Process to Retain Existing ...

www.managementstudyguide.com/customer-retention.htm

Aug 30, 2010 ... It is difficult to exactly define customer retention as it is a variable process. A basic definition could be 'customer retention is the process when ...

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Customer Retention | Define Customer Retention at Dictionary.com
dictionary.reference.com/browse/Customer Retention
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What is customer retention? definition and meaning

www.businessdictionary.com

Definition of customer retention: An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer ...

20 Customer Retention Strategies that Work - Help Scout

www.helpscout.net

Jun 16, 2016 ... Managing your customer retention rate is an incredibly important part of growing a sustainable business. Before we look at strategies for ...

20 Customer Retention Strategies - Marketing Wizdom

marketingwizdom.com

The consequences of customer retention also compound over time, and in ... touch etc. that occur constantly and automatically at defined points in the pre- sales, ...