Customer retention refers to the ability of a company or product to retain its
customers over some specified period. High customer retention means
customers of ...
Jun 17, 2016 ... A Definition of Customer Retention. Customer retention refers to the activities and
actions companies and organizations take to reduce the ...
Customer retention refers to the percentage of customer relationships that, once
established, a business is able to maintain on a long-term basis. Customer ...
Customer retention is a set of steps taken or processes implemented to reduce
customer defections or churn rate.
May 5, 2014 ... Customer retention is on the minds of companies across the world. Discover 9
customer retention strategies you can implement today & retain more customers.
... what are KPIs? Spoken about yet not defined in this article.
Because of this, it's important that all companies have established customer
retention strategies. In this chapter excerpt, you'll find an explanation of customer
Oct 30, 2013 ... Customer retention rate can be defined as a metric that indicates the proportion
of customers that have stayed with you for a while.
Mar 24, 2015 ... That's why customer retention is critical. ... be calculated and tracked...it's the
BEST KPI for defining the quality of your account retention efforts.
What Is Customer Retention? By definition customer retention is the activity a
company undertakes to prevent customers from defecting to alternative
Aug 30, 2010 ... It is difficult to exactly define customer retention as it is a variable process. A basic
definition could be 'customer retention is the process when ...