To provide a distinctive experience for customers, an organization must unite
around the goal of meeting their true needs. Done well, the effort can power a
Customer experience strategy starts with a bold, differentiating vision. A clear
vision helps an organisation to behave in a consistent and effective way.
Build a dynamic and comprehensive end-to-end customer experience that
anticipates and truly understands customers' needs.
Feb 7, 2017 ... The first step in your customer experience strategy is to have a clear customer-
focused vision that you can communicate with your organization.
Oct 16, 2016 ... Customer experience strategy shared vision is the first step toward differentiation
with strong ROI.
Oct 18, 2016 ... Make your customer experience stand out in the fierce supermarket competition.
Use customer-centred strategic principles to build loyalty and ...
Dec 21, 2016 ... When it comes to addressing customer experience problems, many
organisations have developed bad habits. There is a different way to ...
Jun 7, 2016 ... It's important to create a compelling customer experience vision and socialise it
throughout the organisation. A clearly defined and ...
Oct 25, 2016 ... This article explores how a company goes about defining the customer
experience, communicating the CX, and incorporating the CX vision into ...
Jun 2, 2015 ... The challenge for organizations is to provide a customer experience that matches
expectations in every channel and keeps customers coming ...