To provide a distinctive experience for customers, an organization must unite
around the goal of meeting their true needs. Done well, the effort can power a
Sep 7, 2016 ... The first step in your customer experience strategy is to have a clear customer-
focused vision that you can communicate with your organization.
Jun 2, 2015 ... The challenge for organizations is to provide a customer experience that matches
expectations in every channel and keeps customers coming ...
Sep 23, 2015 ... Customer experience strategy shared vision is the first step toward differentiation
with strong ROI.
Feb 13, 2015 ... Do you understand your company's vision for the customer experience (CX) it
wants to deliver? How many of your colleagues do? If you're a ...
Apr 5, 2016 ... Fidelity's customer experience journey started three years ago when they
decided to look at their customer's changing needs and come up with ...
Aug 4, 2015 ... The best brands strive to combine physical, emotional, and logical elements into
one exceptional customer -- and employee -- experience.
May 26, 2015 ... Creating a customer-centric vision statement to guide new and veteran
employees in your company is essential. This statement sets the tone ...
www.forrester.com/The Customer Experience Ecosystem Playbook For 2016/-/E-PLA490
Customer experience professionals in firms like Apple, Salesforce, and Delta Air
Lines are already ... Vision: The Customer Experience Ecosystem Redefined.
“We intend to provide our customers with the best online shopping experience
from beginning to end, with a smart, searchable website, easy-to-follow ...