To provide a distinctive experience for customers, an organization must unite
around the goal of meeting their true needs. Done well, the effort can power a
Nov 17, 2016 ... The first step in your customer experience strategy is to have a clear customer-
focused vision that you can communicate with your organization.
Oct 16, 2016 ... Shared enthusiasm is not the same as shared vision. The value of ... Customer
experience strategy is incomplete without shared vision. When it ...
Build a dynamic and comprehensive end-to-end customer experience that
anticipates and truly understands customers' needs.
Feb 13, 2015 ... Do you understand your company's vision for the customer experience (CX) it
wants to deliver? How many of your colleagues do? If you're a ...
Jun 7, 2016 ... ... engaging customer experiences. A customer experience initiative that lacks a
strong, clear vision often fails to achieve its intended result.
Jun 9, 2016 ... A seamless customer experience gets delivered when you answer the questions
your customer is asking. It's sounds simple, but getting there ...
Aug 4, 2015 ... The best brands strive to combine physical, emotional, and logical elements into
one exceptional customer -- and employee -- experience.
www.forrester.com/The Customer Experience Ecosystem Playbook For 2016/-/E-PLA490
Customer experience professionals in firms like Apple, Salesforce, and Delta Air
Lines are already ... Vision: The Customer Experience Ecosystem Redefined.
Jul 17, 2014 ... I originally wrote today's post for The DiJulius Group. Does your company have a
customer experience vision? If so, do you know what it is?