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en.wikipedia.org/wiki/Customer_experience

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

study.com/academy/lesson/what-is-total-customer-experience-definition-model-quiz.html

In this lesson we'll discuss the Total Customer Experience: what is it, how to manage it, and why your business would want to make sure your...

www.emc.com/campaign/tce/index.htm

EMC's total customer experience is a companywide commitment to consistently exceed customer and partner expectations as you engage, enable, and evolve ...

infocus.emc.com/william_schmarzo/total-customer-experience-what-it-means-to-me

Oct 2, 2015 ... Bill Schmarzo reflects on why he loves EMC customers and how EMC has committed themselves to the total customer experience.

michaelhyatt.com/the-total-customer-experience.html

Sep 16, 2009 ... Regardless, it was a good reminder about the need for anyone in business to focus on the total customer experience. I extracted five lessons ...

iveybusinessjournal.com/publication/driving-loyalty-by-managing-the-total-customer-experience

Only an integrated, strategic approach will unlock CRM's full value and improve the customer's total experience with the organization across the entire enterprise  ...

sloanreview.mit.edu/article/managing-the-total-customer-experience

Apr 15, 2002 ... An organization's first step toward managing the total customer experience is recognizing the clues it is sending to customers. Companies that ...

www.tcxux.com/c119

Total Customer Experience 2017 is a two-day, three-track, learning, networking summit focused on customer experience, engagement, journey mapping, ...

businessoverbroadway.com/resources/books/tce-total-customer-experience

Total Customer Experience (TCE) is about taking a holistic view of your customers. By integrating different data sources (customer, operational, financial,  ...