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Call centre - Wikipedia

en.wikipedia.org/wiki/Call_centre

A call centre or call center is a centralised office used for receiving or transmitting a large .... Inbound calls are made by consumers, for example to obtain information, report a malfunction, or ...

What is call center? - Definition from WhatIs.com - SearchCRM

searchcrm.techtarget.com/definition/call-center

A call center is a physical place where customer and other telephone calls are ... SearchCRM.com has information about the use of call centers in customer ...

Call center management and customer service information ...

searchcrm.techtarget.com/resources/Call-center-management-and-customer-service

Find call center management and customer service resources on call center agent management, outsourcing, software, online customer service and VoIP call  ...

9 Top Qualities of a Successful Call Center Agent | Talkdesk

www.talkdesk.com/blog/9-top-qualities-of-a-successful-call-center-agent

May 13, 2014 ... Talkdesk outlines some of the top qualities that effective call center agents ... and memorize a good amount of information about your company.

Introduction to Call Centres - Call Centre Helper

www.callcentrehelper.com/introduction-to-call-centres-51295.htm

Nov 29, 2012 ... You require these staff – typically called Agents, to answer as many calls, often mundane, as they can with the right information in the right way, ...

Call Center Representative Job Description | Monster.com

hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/call-center-representative-job-description.aspx

Use this call center representative job description sample when posting a job. ... Answers inquiries by clarifying desired information; researching, locating, and ...

Call Center Agent Job Description | Monster.com

hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/call-center-agent-job-description.aspx

Customize this call center agent job description template from Monster and write a ... Establishes insurance policies by obtaining client information; determining ...

Call Center - How it Works | Office of Information Technology

www.colorado.edu/oit/services/voice-communications/call-center-management/help/how-it-works

Sep 6, 2016 ... In other words, an agent is identified by a login and password and is assigned skill(s) that relate to the work of a certain Call Center. The agent ...

Customer Service Information System for a Call Center - ScienceDirect

www.sciencedirect.com/science/article/pii/S1877050915020980

Aug 19, 2015 ... In this case study the aim of the call center was to improve the customer satisfaction using a new customer service information system since the ...

Customer Contact Center Solutions (Call Centers)

www.itcom.itd.umich.edu/telephone/callcenter.html

A customer contact center (previously referred to as a call center) is a feature ... or email contact.centers@umich.edu for additional information about customer ...