Mar 3, 2015 ... What is the cost of acquiring a new customer compared to the cost of ... it costs
between 4 and 10 times more to acquire a new customer than it ...
Nov 15, 2015 ... Most marketers know that it can be up to 5x more cost-effective to retain an
existing customer than to acquire a new one, yet only 16% of ...
Jul 20, 2014 ... Even as the lines between marketing and customer experience blur, our survey
respondents prioritize customer acquisition efforts over ...
Sep 3, 2015 ... We've long argued that customer retention is undervalued and ... for marketing
spend vs customer retention (customer service and CRM).
Feb 23, 2015 ... Did you know that it costs five times as much to attract a new customer. Check out
our infographic, 'Customer Acquisition Vs. Retention Costs to ...
Every business needs to balance their acquisition and retention efforts to
maximize revenues and lifetime customer value.
(for example, the Customer Service Institute, Consumer Connections Corp., and
... Therefore the breakdown of acquisition versus retention related expenses.
Apr 21, 2015 ... Retention: Should Your Ecommerce Business Play Offense or Defense? ... This
offensive strategy is also known as customer acquisition, which ...
Annual Recurring Revenue (ARR), to Customer Acquisition Cost (CAC), to.
Customer ... (CRC) and the CRC Ratio — to assess and benchmark customer
retention .... what is customer success vs. customer marketing, but we've seen
Jul 18, 2013 ... Too many CMOs looking to increase their company's bottom lines are quick to
look “out there” for a solution. They focus their efforts on ...