Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not.
But since you're in business to serve your customers, you'll ...
Do you know how to deal with an angry client or a frustrated customer? Learn
how to resolve difficult situations calmly and effectively.
In most cases there are two conflicting issues that occur simultaneously when
dealing with irate customers. There first issue is the customer emotional distress.
It happens on a regular basis! Angry customers express their frustration by
aiming their complaints at staff members. If this happens to you, then don't
Oct 30, 2013 ... Most challenging customer service scenarios can be handled without ... certainly
benefit from some forward thinking in dealing with tough scenarios. .... Prepare to
help: With angry customers, the actual 'fix' tends to take up a ...
www.ask.com/youtube?q=Dealing with Angry Customers&v=ybCxN86n61k
Jun 2, 2009 ... Available at http://www.learncom.com/product/428 Keeping customers is as
important as getting them. This training video demonstrates a ...
Jun 3, 2011 ... We have five ways to take the wind out of an angry customer's sails. ... best CSR
– particularly if you do not train your staff to handle complaints ...
www.ask.com/youtube?q=Dealing with Angry Customers&v=fVtsw3eka4E
Aug 27, 2013 ... How to Deal with Angry Customers - http://www.jaminjosh.com I'm sure you easily
remember your last Big sale, or successful sales pitch!
A customer service video that teaches techniques to calm angry customers. A
great video for anyone dealing with the public.
Jan 27, 2014 ... These five call center agent techniques can help to calm the angry caller,
decrease handle times and increase customer service quality.