Customer experience (CX) is the product of an interaction between an
organization and a customer over the duration of their relationship. This
interaction ... More »
Customer experience management (CEM) is the collection of processes a
company ... This definition is part of our Essential Guide: Web content
As for customer experience management, Gartner sums it up pretty well in its
definition: “the practice of designing and reacting to customer interactions to meet
Gartner defines customer experience management (CEM) as “the practice of
designing and reacting to customer interactions to meet or exceed customer ...
Sep 26, 2011 ... I would like to provide my definition of customer experience management. Before
I do, I would like to talk about my understanding of the field as ...
Customer Experience Management (CEM) is a concept that describes how a
company takes control of how it interacts with its customers. Typically, each group
Definition of customer experience management (CEM): A strategic process
employed by a business to manage their customers' entire experience through ...
Customer experience is an integral part of customer relationship management (
CRM), and it is important to businesses because customers who have a positive
Sep 11, 2014 ... Discover Customer Experience with the global leaders in the Customer ... A
Customer Experience Definition to Guide Organizations.
Oct 28, 2010 ... Customer experience” has become a very commonly used phrase in recent ...
How we can really improve something if we can't even define it? ... of the car and
passengers; from parking space location to fleet management.