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Customer experience - Wikipedia
In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. More »

searchsalesforce.techtarget.com/definition/customer-experience-management-CEM

Aug 8, 2016 ... customer experience management (CEM or CXM). This definition is part of our Essential Guide: Web content management systems roundup.

www.sas.com/en_us/insights/marketing/customer-experience-management.html

As for customer experience management, Gartner sums it up pretty well in its definition: “the practice of designing and reacting to customer interactions to meet  ...

www.gartner.com/it-glossary/customer-experience-management-cem

Free Gartner Webinars & Research On Customer Experience Management ... GMT: 15:00 A superior customer experience is one of the few remaining means of ...

www.medallia.com/customer-experience-management

Customer Experience Management (CEM) is a concept that describes how a company takes control of how it interacts with its customers. Typically, each group  ...

econsultancy.com/blog/65963-what-is-customer-experience-management-cem-and-why-should-you-be-focusing-on-it

Jan 14, 2015 ... It is my job to explain in the simplest terms certain digital marketing phrases ... Customer experience management is a strategy used to track, ...

www.ngdata.com/what-is-customer-experience-management

Jan 6, 2017 ... A Definition of Customer Experience Management. Customer experience management (CEM) describes how a company takes control of its ...

hbr.org/2010/10/understanding-customer-experie

Oct 28, 2010 ... Customer experience” has become a very commonly used phrase in recent ... How we can really improve something if we can't even define it? ... of the car and passengers; from parking space location to fleet management.

www.clarabridge.com/customer-experience-management

CX Dictionary. What is Customer Experience Management? Customer experience management (CEM) is the practice of understanding customer feedback to ...

businessoverbroadway.com/customer-experience-management

Sep 26, 2011 ... I would like to provide my definition of customer experience management. Before I do, I would like to talk about my understanding of the field as ...