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Customer experience - Wikipedia
In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. More »

searchsalesforce.techtarget.com/definition/customer-experience-management-CEM

Aug 8, 2016 ... Customer experience management (CEM or CXM) optimizes interactions ... Customer engagement is the means by which a company creates a ...

www.sas.com/en_us/insights/marketing/customer-experience-management.html

As for customer experience management, Gartner sums it up pretty well in its definition: “the practice of designing and reacting to customer interactions to meet  ...

www.gartner.com/it-glossary/customer-experience-management-cem

Free Gartner Webinars & Research On Customer Experience Management & Keeping ... A superior customer experience is one of the few remaining means of  ...

blog.clientheartbeat.com/customer-experience-management

May 6, 2014 ... Learn what Customer Experience Management is and why it is important ... Define the customer experience you want to deliver, and then find a ...

www.ngdata.com/what-is-customer-experience-management

Jun 9, 2017 ... A Definition of Customer Experience Management. Customer experience management (CEM) describes how a company takes control of its ...

www.medallia.com/customer-experience-management

Customer Experience Management (CEM) is a concept that describes how a company takes control of how it interacts with its customers. Typically, each group  ...

www.zdnet.com/article/the-clarity-of-definition-crm-ce-and-cx-should-we-care

Aug 10, 2015 ... My original and pretty well received definition of CRM (pre-2009) was .... There is a discipline called customer experience management (CXM ...

econsultancy.com/blog/65963-what-is-customer-experience-management-cem-and-why-should-you-be-focusing-on-it

Jan 14, 2015 ... It is my job to explain in the simplest terms certain digital marketing phrases ... Customer experience management is a strategy used to track, ...

www.clarabridge.com/customer-experience-management

CX Dictionary. What is Customer Experience Management? Customer experience management (CEM) is the practice of understanding customer feedback to ...