Customer retention is the activity that a selling organization undertakes in order
to reduce customer defections. Successful customer retention starts with the first ...
Definition of customer retention: An assessment of the product or service quality
provided by a business that measures how loyal its customers are. Customer ...
Dec 19, 2015 ... A Definition of Customer Retention. Customer retention refers to the activities and
actions companies and organizations take to reduce the ...
Customer retention is a simple concept—happy customers who feel important
and are regularly communicated with in the right way will keep coming back.
What Is Customer Retention? By definition customer retention is the activity a
company undertakes to prevent customers from defecting to alternative
When you retain a customer, you are retaining their lifetime value – the value of
their entire future relationship with your business. Retaining customers means ...
Aug 8, 2013 ... Customer retention is incredibly important for growing a sustainable business,
but before we look at some strategies for improving it, let's put an ...
It is difficult to exactly define customer retention as it is a variable process. A basic
definition could be 'customer retention is the process when customers ...
Oct 30, 2013 ... So that means that 85% of your customers are continuing to use your services,
thus a customer retention rate of 85%. Pretty easy huh?