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Customer retention - Wikipedia


Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of ...

What is Customer Retention? Definition and Metrics - NGDATA


Sep 13, 2016 ... A Definition of Customer Retention. Customer retention refers to the activities and actions companies and organizations take to reduce the ...

Customer Retention - Encyclopedia - Business Terms | Inc.com


Customer retention refers to the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis. Customer ...

Customer Retention - Impact


What Is Customer Retention? By definition customer retention is the activity a company undertakes to prevent customers from defecting to alternative companies.

Customer Retention - A Strategic Process to Retain Existing ...


It is difficult to exactly define customer retention as it is a variable process. A basic definition could be 'customer retention is the process when customers ...

Retention Is Not Loyalty - DMN


Sep 4, 2013 ... Retention rate is usually defined as the percent of a customer population who were “active” as of some earlier date and are still considered ...

Customer Retention - Medallia


When you retain a customer, you are retaining their lifetime value – the value of their entire future relationship with your business. Retaining customers means ...

Customer Retention Definition - What is Customer Retention - Shopify


Customer retention is the ability of a business to retain customers. It is both a measure of customer loyalty and the capacity of the business to keep customers ...

Customer Retention Is King: The Future Of Retention Marketing


Jan 21, 2015 ... Customer retention has traditionally ranked low as a business ... Acquisition results are easy to measure – sales versus spend – which means a ...

20 Customer Retention Strategies - Marketing Wizdom


The consequences of customer retention also compound over time, and in ... touch etc. that occur constantly and automatically at defined points in the pre- sales, ...

Customer Retention | Define Customer Retention at Dictionary.com
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What is customer retention? definition and meaning ...


Definition of customer retention: An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer ...

Customer Retention Rate Explained For Dummies


Oct 30, 2013 ... So that means that 85% of your customers are continuing to use your services, thus a customer retention rate of 85%. Pretty easy huh?

20 Customer Retention Strategies that Work - Help Scout


Jun 16, 2016 ... Managing your customer retention rate is an incredibly important part of growing a sustainable business. Before we look at strategies for ...