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www.businessknowhow.com/marketing/diffuse-anger.htm

Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...

www.telephonedoctor.com/our_blog/asap-technique-handling-irate-customers

With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...

www.providesupport.com/blog/11-customer-defusing-phrases

Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

Unhappy—and loud—customers? Here's how to handle them with grace.

www.lynda.com/Business-Skills-tutorials/Diffusing-angry-customers/151583/165573-4.html

Mar 6, 2014 ... Join Jeff Toister for an in-depth discussion in this video Defusing angry customers, part of Customer Service Foundations.

www.trainingcoursematerial.com/free-training-articles/customer-service/7-defusing-techniques-defusing-angry-customers

Seven diffusing techniques to diffuse angry customers and getting them to calm down ... Customer service; /7 Defusing Techniques - Defusing angry customers ...

www.upyourservice.com/learning-library/customer-service-recovery/what-to-do-when-your-customer-is-about-to-explode

Angry customers can be effectively defused, and then well-served, with this proven, step-by-step plan of action. When you strive for customer service excellence, ...

www.mindtools.com/pages/article/dealing-with-angry-people.htm

Dealing With Angry People - Learning how to Defuse Tense Situations ... Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed  ...