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Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.


Oct 31, 2012 ... According to the Customer Experience Impact Report from Harris Interactive, 86 % of consumers will stop doing business with a company if they ...


Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...


Join Jeff Toister for an in-depth discussion in this video Defusing angry customers, part of Customer Service Foundations.


Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.


I'm not exactly a people person. Or, rather, I'm not exactly an angry people person . But in my job in a technical support department, I have to talk to ...


With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...


Angry customers can be effectively defused, and then well-served, with this proven, step-by-step plan of action. When you strive for customer service excellence, ...


Oct 3, 2015 ... Seven diffusing techniques to diffuse angry customers and getting them to calm down without telling them calm down.


Feb 15, 2017 ... When it comes to calming angry or irate customers a skilful use of language by your agents could be very important. Here we present our ...