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This set of articles is an essential blueprint for customer service excellence. ...
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Jan 10, 2013 ... Tips for the Trainer 9probably easiest, to cover the material in multiple sessions.
... 22 Customer Service Training 101 You probably were a customer ...... First, find
a suitable room or area that is free from distractions and noise.
This is a free customer service training course which covers all the basic aspects
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Training course materials for customer services and customer care training
courses. These can be used to run your own training course.
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Delivering Quality Customer Service: Workshop Summary. 48 ... This handbook
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Ideas, exercises and activities for use in customer service training ... "Good and
bad customer service experiences" exercise .... Back to free resources index. 0