Customer retention is the activity that a selling organization undertakes in order
to reduce customer defections. Successful customer retention starts with the first ...
Definition of customer retention: An assessment of the product or service quality
provided by a business that measures how loyal its customers are. Customer ...
Dec 19, 2015 ... A Definition of Customer Retention. Customer retention refers to the activities and
actions companies and organizations take to reduce the ...
Customer retention is a simple concept—happy customers who feel important
and are regularly communicated with in the right way will keep coming back.
What Is Customer Retention? By definition customer retention is the activity a
company undertakes to prevent customers from defecting to alternative
Customer retention is a set of steps taken or processes implemented to reduce
customer defections or churn rate.
It is difficult to exactly define customer retention as it is a variable process. A basic
definition could be 'customer retention is the process when customers ...
Customer retention should thus become a part of the strategic marketing
planning process of any firm. It is important to define customer retention and also
May 5, 2014 ... Customer retention is on the minds of companies across the world. Discover 9
customer retention strategies you can implement today & retain more customers.
... Jwi. what are KPIs? Spoken about yet not defined in this article.