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Customer retention - Wikipedia, the free encyclopedia


Customer retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first ...

What is customer retention? definition and meaning


Definition of customer retention: An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer ...

15 Customer Retention Strategies that Work - Help Scout


Aug 8, 2013 ... Customer retention is incredibly important for growing a sustainable business, but before we look at some strategies for improving it, let's put an ...

Customer Retention Strategies: 9 Tactics for Companies


May 5, 2014 ... Customer retention is on the minds of companies across the world. Discover 9 customer retention strategies you can implement today & retain more customers. ... what are KPIs? Spoken about yet not defined in this article.

Customer Retention - A Strategic Process to Retain Existing ...


It is difficult to exactly define customer retention as it is a variable process. A basic definition could be 'customer retention is the process when customers ...

Customer Retention - Medallia


Customer retention is a set of steps taken or processes implemented to reduce customer defections or churn rate.

20 Customer Retention Strategies - Marketing Wizdom


The consequences of customer retention also compound over time, and in ... touch etc. that occur constantly and automatically at defined points in the pre- sales, ...

Customer retention management - SearchCRM - TechTarget


Because of this, it's important that all companies have established customer retention strategies. In this chapter excerpt, you'll find an explanation of customer  ...

Customer Retention: The key to Business ... - Strategic Marketing


Customer retention should thus become a part of the strategic marketing planning process of any firm. It is important to define customer retention and also to ...

Why Customer Retention Is King: The Evolution Of Retention ...


Nov 19, 2014 ... The primary objective of Retention Marketing – to keep customers engaged and interested in your products and services – has not changed, ...

Customer Retention | Define Customer Retention at Dictionary.com
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What is Customer Retention? Definition and Metrics - NGData


Jun 25, 2015 ... A Definition of Customer Retention. Customer retention refers to the activities and actions companies and organizations take to reduce the ...

Customer Retention - Encyclopedia - Business Terms | Inc.com


Customer retention is a simple concept—happy customers who feel important and are regularly communicated with in the right way will keep coming back.

Customer Retention - Impact


What Is Customer Retention? By definition customer retention is the activity a company undertakes to prevent customers from defecting to alternative companies.