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Customer retention - Wikipedia


Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of ...

What is Customer Retention? Definition and Metrics - NGDATA


Sep 13, 2016 ... A Definition of Customer Retention. Customer retention refers to the activities and actions companies and organizations take to reduce the ...

20 Customer Retention Strategies that Work - Help Scout


Jun 16, 2016 ... Managing your customer retention rate is an incredibly important part of growing a sustainable business. Before we look at strategies for ...

Customer Retention - Encyclopedia - Business Terms | Inc.com


Customer retention refers to the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis. Customer ...

Customer Retention - Medallia


Customer retention is a set of steps taken or processes implemented to reduce customer defections or churn rate.

20 Customer Retention Strategies - Marketing Wizdom


The consequences of customer retention also compound over time, and in ... touch etc. that occur constantly and automatically at defined points in the pre- sales, ...

Why Customer Retention Is King: The Evolution Of Retention ...


Nov 19, 2014 ... The primary objective of Retention Marketing – to keep customers engaged and interested in your products and services – has not changed, ...

Customer Retention - A Strategic Process to Retain Existing ...


It is difficult to exactly define customer retention as it is a variable process. A basic definition could be 'customer retention is the process when customers ...

How to Calculate Customer Retention | Evergage


Jun 15, 2014 ... Along with measuring your business traffic and conversion, success also relies on customer retention to complete the big picture.

Customer retention management - SearchCRM - TechTarget


Because of this, it's important that all companies have established customer retention strategies. In this chapter excerpt, you'll find an explanation of customer  ...

Customer Retention | Define Customer Retention at Dictionary.com
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What is customer retention? definition and meaning ...


Definition of customer retention: An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer ...

Customer Retention Rate Explained For Dummies


Oct 30, 2013 ... Customer retention rate can be defined as a metric that indicates the proportion of customers that have stayed with you for a while.

Customer Retention - Impact


What Is Customer Retention? By definition customer retention is the activity a company undertakes to prevent customers from defecting to alternative companies.