Q:

What is effective communication?

A:

Effective communication is communication that is clearly and successfully delivered, received and understood. Learning the skills of effective communication can help people to resolve differences while building trust and respect.

Some skills associated with effective communication include:

  • Being a good listener
  • Using and recognizing body language and non-verbal communication
  • Taking control of emotion and stress
  • Understanding and empathizing with others

Taking the time to listen to others helps them to feel safe and understood. Using positive body language will make others feel at ease. Being aware of emotions will keep disagreements from escalating to a stressful level.

Applying these skills to everyday communication can help people to better connect with their family, friends and coworkers.


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