BBB Complaints: How to File and Resolve Issues with a Company

If you’re having issues with a company, filing a complaint with the Better Business Bureau (BBB) is a great way to get your concerns heard. The BBB is an organization that aims to promote marketplace trust by setting standards for ethical business behavior and providing consumers with information about companies. In this article, we’ll discuss how you can check a company on BBB and file complaints if necessary.

What is the BBB?

The BBB is a non-profit organization that operates in the United States and Canada. Its main goal is to promote marketplace trust between consumers and businesses. The BBB sets standards for ethical business behavior and monitors compliance through its accreditation program. Additionally, it provides consumers with information about companies, including ratings based on customer reviews, complaints filed against them, and other relevant data.

How to Check a Company on BBB

Checking a company’s rating on the BBB website is easy. Simply go to and enter the name of the company in question into the search bar. The website will show you the company’s rating on a scale of A+ to F, as well as any complaints filed against them.

It’s important to note that not all companies are accredited by the BBB. Accreditation requires businesses to meet certain standards of ethical behavior set by the organization. If a company isn’t accredited, it doesn’t necessarily mean they’re unethical or untrustworthy – it just means they haven’t gone through the accreditation process.

How to File Complaints with the BBB

If you have an issue with a company, filing a complaint with the BBB can be an effective way to get your concerns addressed. To file a complaint, start by going to and selecting “File a Complaint” from the menu.

You’ll need to provide some basic information about yourself and the company you’re filing a complaint against, as well as a description of the issue you’re having. The BBB will then forward your complaint to the company and ask them to respond within a certain timeframe.

Once the company responds, the BBB will provide you with their response and ask if you’re satisfied with it. If not, they may continue to work with both parties to try and resolve the issue. In some cases, the BBB may also publish details of your complaint on their website alongside the company’s response.

Resolving Issues with Companies

If you’ve filed a complaint with the BBB and are still having issues with a company, there are other steps you can take. Depending on the nature of your issue, you may want to consider contacting your state’s attorney general or filing a small claims lawsuit.

It’s also worth noting that some companies have their own customer service departments that can help resolve issues without involving outside parties. If possible, try reaching out to their customer service team before escalating things further.

In conclusion, checking a company on BBB is an important step in researching businesses before interacting with them. Additionally, filing complaints through this organization is an effective way for consumers to hold companies accountable for unethical behavior and resolve disputes.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.