The National Broadband Network (NBN) is Australia’s new high-speed broadband network, designed to provide faster and more reliable internet access to homes and businesses across the country. With the NBN, you can enjoy faster speeds, more reliable connections, and better customer service. But if you ever need help with your NBN connection, you may be wondering what the NBN customer service number is. In this article, we’ll explain how to find the right number for your needs.
Contacting the Right Department
The first step in finding the right NBN customer service contact is to determine whether you should speak with your internet provider or NBN Co directly. In most cases, issues related to connection speed, service interruptions, or missing equipment should be directed to your internet service provider (ISP), as they manage your NBN plan and service.
For infrastructure-related matters—such as damaged property during installation, relocation or removal of NBN equipment, or new developments—you should contact NBN Co directly at 1800 687 626.
If you need assistance in another language, call TIS National on 131 450 and ask to be connected to 1800 687 626.
If you have a hearing or speech impairment, use the National Relay Service (NRS) to contact NBN on the same number.
If your issue is not resolved by your ISP or NBN Co, you can escalate your complaint to the Telecommunications Industry Ombudsman (TIO) by calling 1800 062 058.
Using Online Resources
In addition to calling customer service numbers, there are also a range of online resources available that can help with any queries that you may have about your NBN service. The official website for the National Broadband Network (nbnco.com.au) has a range of helpful information and resources that can answer many common questions about setting up and using your NBN connection.
The website also has an online chat feature where customers can get in touch with an expert who can answer their questions in real time. This is a great way to get quick answers without having to wait on hold for customer service representatives over the phone.
Finding Local Support
Finally, if you need more specific help with setting up or troubleshooting your NBN connection, then it’s worth checking out local support services in your area as well. Many local councils and community organisations offer free advice and assistance for setting up and using your NBN connection, so it’s worth checking out what’s available in your area before contacting customer service directly.
Overall, finding the right NBN customer service number doesn’t have to be difficult – just make sure that you know which department to contact for each type of query and use online resources where possible for quick answers without having to wait on hold over the phone.
This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.
