Indeed Customer Service: Phone Support vs. Email Support – Which is Better?

When it comes to job searching, Indeed is one of the most popular platforms out there. However, like any online service, there may be times when you need to contact their customer service team for assistance. The two most common ways to reach out are by phone or email. But which method is better? In this article, we’ll compare Indeed’s phone support and email support options to help you make an informed decision.

Phone Support

If you need immediate assistance, calling Indeed’s customer service team may be your best option. Their phone support is available Monday through Friday from 8 am to 8 pm Eastern Time. When you call their toll-free number, you’ll be prompted to answer a few questions about your issue before being connected with a representative.

One of the advantages of calling customer service is that you can get real-time answers and solutions to your problem. If you’re having trouble with your account or have a question about a job listing, speaking with a representative over the phone can help clear things up quickly.

However, keep in mind that wait times can vary depending on how busy they are. If you’re not in a rush or don’t want to wait on hold, email support may be a better option for you.

Email Support

If your issue isn’t time-sensitive or urgent, emailing Indeed’s customer service team may be more convenient for you. You can submit a request through their online contact form and expect a response within 24-48 hours.

While email support may not provide immediate answers like phone support does, it does have its advantages. For example, if your issue requires documentation or screenshots, emailing them will allow you to easily attach those files and provide more context for the representative handling your request.

Additionally, if English isn’t your first language or if speaking on the phone makes you uncomfortable, emailing customer service allows for a more comfortable communication experience.


In the end, the choice between phone support and email support depends on your needs and preferences. If you need immediate assistance or have a complex issue, calling customer service may be the way to go. But if you’re not in a rush and prefer written communication, email support may be more convenient for you.

Regardless of which option you choose, Indeed’s customer service team is dedicated to helping you with any issues or questions you may have during your job search journey.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.