Optus vs. Telstra: Which Provider Offers Better Mobile Plans?

In today’s digital age, having a reliable mobile service provider is essential. Two of the biggest players in the Australian telecommunications market are Optus and Telstra. Both companies offer a wide range of mobile plans, but which one is better? In this article, we will compare Optus and Telstra to help you make an informed decision.

Network Coverage and Reliability

When it comes to network coverage and reliability, Telstra has long been known as the leader in Australia. With its extensive infrastructure and investment in regional areas, Telstra boasts the widest coverage across the country. This means that even in remote areas, you are more likely to have access to a strong signal with Telstra.

On the other hand, Optus has significantly improved its network over the years and now offers competitive coverage throughout metropolitan areas. While it may not be as extensive as Telstra’s network, Optus provides reliable service in most urban locations.

Plan Options and Pricing

Both Optus and Telstra offer a variety of mobile plans to cater to different needs and budgets. When comparing plan options, it is important to consider factors such as data allowances, call/text inclusions, international roaming options, contract lengths, and monthly fees.

Telstra tends to have higher-priced plans compared to Optus due to its reputation for superior network coverage. However, they also offer more generous data allowances on their higher-tier plans. If you rely heavily on your mobile data for streaming or downloading large files, Telstra might be worth considering.

Optus offers competitive pricing across its range of plans while still providing decent data allowances. They often include perks such as entertainment subscriptions (e.g., Netflix or Apple Music) or international calling minutes on selected plans.

Customer Service

Customer service is an important aspect when choosing a mobile service provider. It can greatly impact your experience, especially when dealing with technical issues or billing inquiries.

Telstra has a reputation for providing excellent customer service. They have an extensive support network, including physical stores and call centers, making it easy to get assistance when needed. Telstra’s customer service representatives are generally knowledgeable and responsive.

Optus has made efforts to improve its customer service in recent years. While they may not have the same level of support as Telstra, they still offer various channels for assistance, including phone support and online chat. Optus also provides a self-service app that allows customers to manage their accounts and troubleshoot common issues.

Extras and Perks

In addition to their mobile plans, both Optus and Telstra offer extras and perks to entice customers. These can include entertainment subscriptions, data-free streaming on selected apps, access to exclusive events or discounts on other services.

Telstra offers its customers access to the Telstra Plus rewards program, which provides benefits such as discounted movie tickets, pre-sale concert tickets, and exclusive offers from partner brands. They also have partnerships with various streaming services like Kayo Sports or Foxtel Now.

Optus offers similar perks with its Optus Perks program, which includes discounted movie tickets and exclusive access to concerts and events. Additionally, Optus customers can enjoy data-free streaming on selected music streaming platforms like Spotify or Google Play Music.


When it comes to choosing between Optus and Telstra for your mobile plan needs, there is no definitive answer as it depends on your specific requirements. If network coverage is your top priority and you frequently travel to remote areas in Australia, Telstra might be the better option due to its extensive coverage.

However, if you are looking for competitive pricing without compromising on quality or need additional extras like entertainment subscriptions or data-free streaming on specific apps, Optus could be the right choice for you. Ultimately, it is important to carefully consider your needs and compare the plans and features offered by both providers before making a decision.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.