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www.talkdesk.com/blog/the-pros-and-cons-of-call-center-offshore-outsourcing-2

Oct 10, 2013 ... Call center offshore outsourcing has gained a lot of attention recently. ... by an external service provider), the savings can be significant. ... but not worth the risk, you should consider a simpler, more cost effective solution.

www.csoonline.com/article/218997

Feb 11, 2004 ... Although vendors will attempt to bundle infrastructure with "value" services, ... The biggest risk with offshore outsourcing has nothing to do with outsourcing - it ... first year; by the third year, cost savings often reach 35 percent to 40 percent ... Many vendors put call center employees through accent training.

hbr.org/2005/12/getting-offshoring-right

Sure, the prospect of offshoring and outsourcing business processes has ... (a lot of outsourcing is local), enter into joint ventures, or set up captive centers overseas. .... Both increase operational risk because, when such companies offshore or ... after a year, found that its providers had exceeded the cost-savings targets ...

www.lexology.com/library/detail.aspx?g=e698d613-af77-4e34-b84e-940e14e94ce4

Apr 6, 2010 ... ... customer call centre services; and finance and accounting services. ... Offshore outsourcing, though potentially more cost-effective, may involve hidden ... the cost savings which should arise from the retention of an offshore ...

www.cio.com/article/2442089/leadership-management/offshoring-the-hidden-costs-of-offshore-outsourcing.html

Sep 1, 2003 ... All Infrastructure · Data Centers · Networking · Storage · Virtualization ... The current stampede toward offshore outsourcing should come as no surprise. ... leader in developing offshore best practices, is saving just over 20 percent by outsourcing to India. ... For many companies, it simply may not be worth it.

www.worldwidecallcenters.com/onshore-vs-offshore-call-centers

Offshore call centers aren't a fit for everything…but the cost savings are substantial and ... BtoB Sales or Lead Generation with a finite database; High Value Inbound ... whether it's an offshore or onshore call center, carries some amount of risk.

www.forbes.com/2010/06/15/outsourcing-capability-sourcing-leadership-managing-bain.html

Jun 15, 2010 ... Outsourcing and offshoring began as cost-cutting measures, but companies that ... R&D center in India that has not only delivered cost savings but also nurtured a rich ... –To build partnerships that both capture value and reduce risk. ... There are capability sourcing models and offshore locations and vendor ...

searchcio.techtarget.com/news/950602/Top-10-risks-of-offshore-outsourcing

Feb 16, 2004 ... Cost-reduction expectations: The biggest risk with offshore outsourcing has ... Many vendors put call center employees through accent training.

www.invensis.net/call-center-outsourcing/in-house-vs-outsourced-call-center-operations

Often organizations outsource their call center services to reduce costs ... These significant cost savings helps businesses to offer their services at .... With 100% focus, agents will be better equipped to serve your customers and offer better value to the ... Confidential information will always be at risk at an offshore location.