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How to Deal With Upset Customers
Many jobs in the service, retail and hospitality industries include customer service. Interacting with customers can be rewarding, but also difficult. As a representative of your company, you may be targeted by a customer who is upset or angry. When this... More »
Difficulty: Moderately Easy
Source: www.ehow.com

www.forbes.com/sites/thesba/2013/08/02/7-steps-for-dealing-with-angry-customers

Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some not. But since you're in business to serve your customers, you'll ...

www.themuse.com/advice/4-brilliant-tips-for-dealing-with-angry-customers

Unhappy—and loud—customers or clients? Here are four expert tips to calm them down, keep a steady relationship, and build their trust.

sharpencx.com/blog/handle-angry-customers

Oct 18, 2016 ... The bad news is that there will always be angry customers, the good news is that there are strategies you can use to calm them down.

www.wikihow.com/Handle-Angry-Customers

How to Handle Angry Customers. Handling angry customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you  ...

www.mindtools.com/pages/article/unhappy-customers.htm

Do you know how to deal with an angry client or a frustrated customer? Learn how to resolve difficult situations calmly and effectively.

www.zanebenefits.com/blog/tips-how-to-deal-with-upset-customers

Mar 17, 2015 ... Dealing with an upset customer can be a challenging situation. This blog covers 12 invaluable tips on how to deal with upset customers.

www.callcentrehelper.com/dealing-with-angry-customers-152.htm

Dec 12, 2016 ... How to deal with an angry customer including examples on how to handle irate customers...

www.velaro.com/7-tips-on-how-to-handle-angry-customers-without-losing-your-cool

Jan 13, 2016 ... Below are seven tips on how to handle angry customers, whether it be on the phone, on a live chat or live help session, or anything else, ...

www.businessknowhow.com/marketing/diffuse-anger.htm

Nov 10, 2017 ... Ten powerful steps to defuse angry customers, address the issues and ... issues that occur simultaneously when dealing with irate customers.