en.wikipedia.org/wiki/Digital_reference

Digital reference (or virtual reference) is a service by which a library reference service is conducted online, and the reference transaction is a computer- mediated communication. It is the remote, NextNextcomputer-mediated delivery of reference information provided by library professionals to users who cannot ... Email is the oldest type of virtual reference service used by libraries.

dl.acm.org/citation.cfm?id=3050201

International Journal of Digital Library Systems. Volume 5 Issue 2, July 2015 ... Reference Service is an important personalized service in the library and information centers. Traditionally, it is a one-to-one service provided by the reference librarian to users. But the present epoch is being ...

www.ala.org/rusa/resources/guidelines/professional

The RUSA competencies are critical to excellent reference and user services. ... The Guidelines for Behavioral Performance of Reference and Information Service ... 5 (A-G), a reference and user services librarian should know and be able to employ the ... and virtual environments that encourage use of all available services.

www.encyclopedia.com/media/encyclopedias-almanacs-transcripts-and-maps/reference-services-and-information-access

Source for information on Reference Services and Information Access: ... Larger libraries installed separate information desks to help users with basic directional ... The goal of the reference librarian is to meet the individual need of the user to .... In the 1960s, online databases were available only in the science areas, and ...

library.uaf.edu/ls101-reference-services

May 18, 2018 ... Almost all libraries provide reference services via the telephone and many ... take a moment to look through the explanatory or how-to-use information, which is usually presented at the beginning of the book, or in HELP screens for online products. .... These sources include Dictionary of Scientific Biography ...

www.loc.gov/rr/askalib/virtualref.html

Ask a librarian: An online reference service from the Library of Congress that allows ... The Library's E-Resources Online Catalog provides information on the subscription databases to which the Library subscribes for the use of its on-site researchers. ... Kidspace Links to online resources in science, history, and other topics.

www.researchgate.net/publication/311962419_Virtual_Reference_Services_in_Modern_Libraries

Jan 3, 2018 ... Virtual Reference systems of select online Libraries. Virtual Reference Services. in Modern Libraries. Nadim Akhtar Khan, Department of Library and Information Science, ... E-Reference, Instant Messaging, Reference Desk, Reference ... out of the library and even to users not in the library's usual service ...

www.jstor.org/stable/41241169

provision of reference and information services. response to the electronic infor- mation explosion ... Affairs, College of Information Science ... the types of questions posed to virtual reference services.12 Still other ... between the user and the librarian in some service point ... the reference desk into two or more service points.

shodhganga.inflibnet.ac.in/jspui/bitstream/10603/203389/10/10_chapter%202.pdf

Academic libraries have various sections like acquisition, processing, circulation, reference ... Information and reference services are continuously developing as is the library itself. .... The library and information science profession is also facing ..... Virtual reference desk permits electronic queing of users, co-browsing, web.