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en.wikipedia.org/wiki/Customer_retention

Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations ...

www.ngdata.com/what-is-customer-retention

Aug 5, 2017 ... A Definition of Customer Retention. Customer retention refers to the activities and actions companies and organizations take to reduce the number of customer defections. The goal of customer retention programs is to help companies retain as many customers as possible, often through customer loyalty ...

www.businessdictionary.com/definition/customer-retention.html

Definition of customer retention: An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer retention statistics are typically expressed as a percentage of long term ...

www.inc.com/encyclopedia/customer-retention.html

Customer retention is a simple concept—happy customers who feel important and are regularly communicated with in the right way will keep coming back. It is a major contributing factor in the net growth rate of businesses. For example, a company that increases its number of new customers by 20 percent in a year but  ...

www.shopify.com/encyclopedia/customer-retention

Customer retention is the ability of a business to retain customers.

blog.clientheartbeat.com/customer-retention-rate

Oct 30, 2013 ... Sometimes customer retention rate is confused with attrition rate. Attrition rate is the compliment of retention rate. If a company has a 20% attrition rate it will have an 80% retention rate. Your attrition rate can be defined by the percentage number of customers you have lost over a given period.

tallyfy.com/customer-retention

Dec 30, 2016 ... Customer retention refers to the actions companies take to get their customers to continue using their services and is a key strategy for business growth.

www.managementstudyguide.com/customer-retention.htm

It is difficult to exactly define customer retention as it is a variable process. A basic definition could be 'customer retention is the process when customers continue to buy products and services within a determine time period'. However this definition is not applicable for most of the high end and low purchase frequency ...

www.superoffice.com/blog/customer-retention-tips-with-crm-software

Aug 2, 2017 ... It was customer retention that was cited as the biggest revenue driver, according to KPMG. Customer retention as a significant revenue driver. In this blog post we will explain why and how customer retention is essential to growing your sales, and we will also provide you with five tips and practical examples ...