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Ten powerful steps to defuse angry customers, address the issues and sustain customer loyalty.


Aug 2, 2013 ... Customers get rude or angry for a variety of reasons—some justified, some ... Listening patiently can defuse a situation, as long as the customer ...


With the proper techniques you can do a great deal to diffuse your customer's anger.Always keep in mind that an angry customer isn't unhappy with you, they're  ...


Mar 6, 2014 ... Join Jeff Toister for an in-depth discussion in this video Defusing angry customers, part of Customer Service Foundations.


Unhappy—and loud—customers or clients? Here are four expert tips to calm them down, keep a steady relationship, and build their trust.


Seven diffusing techniques to diffuse angry customers and getting them to calm down without telling them calm down.


Jun 29, 2015 ... It's no secret that encountering angry, hysterical, upset, and confused customers is an occupational hazard of working at a call center.


When things go wrong, many customers get upset. Some blow up in anger. The next time your customer is ready to explode, use these five proven steps to ...


Feb 15, 2017 ... No one enjoys hearing criticism about their business. However, because they're unavoidable, you need to know how to handle customer ...