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en.wikipedia.org/wiki/Customer_satisfaction

Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer ...

blog.clientheartbeat.com/why-customer-satisfaction-is-important

Jan 20, 2014 ... Customer satisfaction is so important because it provides marketers and business owners with a metric they can use to manage and improve ...

www.hubspot.com/customer-satisfaction

You can't grow a sustainable business without happy customers. Learn how to manage, measure, and improve customer satisfaction here.

www.surveymonkey.com/mp/customer-satisfaction-important-focus

Measuring customer satisfaction may not feel like the most important thing on your big to-do list. After all, you have things like revenue numbers, web analytics,  ...

www.mckinsey.com/industries/retail/our-insights/the-three-cs-of-customer-satisfaction-consistency-consistency-consistency

In addition, maximizing satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift revenue by up  ...

www.nicereply.com/blog/importance-of-customer-satisfaction

Oct 25, 2017 ... Customer satisfaction doesn't just impact the business' bottom line, it also impacts team morale and retention rate. Businesses need money to ...

survicate.com/customer-satisfaction/importance-customer-satisfaction

You should never ignore the importance of customer satisfaction. There are dozens of factors contributing to the success (or failure) of a business, customer ...

www.infinitcontact.com/blog/10-reasons-why-customer-satisfaction-is-still-a-crucial-business-metric

Jul 16, 2015 ... High customer satisfaction rate is one of the keys to business success. Learn why it is still a crucial business metric by reading this article from ...

www.businessdictionary.com/definition/customer-satisfaction.html

Definition of customer satisfaction: The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers.